Contract Wholesale & CRM Executive

Position

To support the Hong Kong, Macau & Philippines wholesale and DFS network, CRM initiatives, and business development projects through reliable commercial administration, clienteling coordination, and operational field support. This role acts as a dependable operational anchor to drive daily execution, ensuring smooth coordination between internal teams, retail boutiques, and external partners.

Job responsibilities

1. CRM & Clienteling Coordination

• Manage day-to-day CRM administration, including database hygiene, client profile updates, and performance metric tracking.
• Coordinate VIP hospitality, including travel, hotel bookings, itineraries, and reservations for key guests and partner visits.
• Serve as the primary operational contact for boutique and wholesale teams to resolve daily inquiries.
• Support the operational execution of client events, dinners, and retail activations (guest lists, RSVPs, and on-site assistance).
• Generate client segmentation, campaign response, and performance reports.

2. Commercial Administration

• Handle daily wholesale and DFS account administration and routine correspondence.
• Track orders, organize commercial documentation, and maintain clear communication channels with partners.
• Prepare routine sales reports, performance tracking sheets, and presentation data decks.
• Provide flexible operational support for business development initiatives and ad-hoc requests.

3. Field Support, Events & Training

• Accompany management on wholesaler and DOS visits to handle meeting follow-ups and documentation.
• Assist with on-site execution for retail activations and brand events.
• Support basic product and training sessions by organizing materials, tracking attendance, and setting up venues.

Profile

• Bachelor’s degree or equivalent academic background.
• 2-3 years of experience in sales administration, support, or operational coordination, ideally within luxury retail, watchmaking, or jewelry.
• Fluency in spoken and written Cantonese, English, and Mandarin is mandatory.
• Strong proficiency in Microsoft Excel and PowerPoint.
• Impeccable attention to detail with a methodical and organized approach.
• Excellent verbal and written communication skills.
• Reliable, proactive, resourceful, and highly accountable.
• Occasional flexibility in schedule to support evening or weekend retail activations and client events.