Assistant Store Manager - KENZO

Profile

KENZO has been infusing positive energy and contagious freedom for half a century by boldly proclaiming a polychrome, adventurous and borderless fashion that celebrates nature and cultural diversity.

Founded in Paris in 1970 by Kenzo Takada, the House continues to cultivate and reinterpret codes that make it unique with dynamic modernity. Artistic Director Nigo’s goal is to reconnect with the values entrenched in the early beginnings of the Maison: designer fashion crafted for real life, imbued with the playful urbanity of KENZO’s timeless legacy. In a creative exchange, KENZO has become an evolving dialogue between the pop culture of the founder’s heritage and the street culture inherent to Nigo.

KENZO is currently seeking an experienced and passionate Assistant Store Manager to join our team at Woodbury Commons!

Acting as a true Brand Ambassador, this position is responsible for supporting the Store Manager in implementing operational policies, sales support, training, and stock management. The Assistant Store Manager must also possess a strong passion for details as they will lead and implement all Visual Merchandising installations.

 

Responsibilities & Tasks:

Sales:

• Develop, train, and continuously empower associates toward achieving and exceeding personal and category sales objectives while applying retail excellence
• Demonstrate leadership by playing an active role on the selling floor, coaching, and promoting teamwork
• Manage and lead team efforts in clienteling including effective usage of resources and services to promote new client acquisition and retention
• Meet business goals as defined by management

Sales Support:

• Assist in facilitating solutions to customer issues in addition to directly handling raised customer issues or complaints
• Support sales staff by packing customer purchases and processing sales when needed
• Ensure the highest level of customer service
• Implement compliance with policies and procedures

Operations:

• Perform daily opening/closing procedures and reporting as directed
• Handle supply and stock levels in a timely manner to support the needs of the business
• Maintain an accurate inventory by assisting Stock Associate with category cycle counts
• Ensure store visual merchandising standards are met and maintained
• Review sales frequently and take action on visual merchandising to improve sales

Staff Training and Development:

• Coaching Sales Associates on the spot to give clear constructive feedback based on facts and observations
• Assist Store Manager by making recommendations towards the recruitment and development of associates
• Identify associate training needs to be shared with the Store Manager and implement regular category meetings
• Provide training and direction to staff
• Shared responsibility for P&L of the store
• Maintaining inventory accuracy and shrink rates within company standards by regularly following up with operations and completing initiatives as needed

Additional information

Qualifications & Skills:

• 3+ years’ experience in a retail environment with 1+ years leading teams

• Entrepreneurial perspective and ability to succeed in constantly evolving environments
• Ability to analyze selling reports and identify business trends and opportunities
• Demonstrated experience driving positive customer interactions
• Excellent interpersonal and organizational skills
• Passion to encourage and influence a team with a high level of integrity and professionalism
• Flexibility to work a retail schedule including evenings, weekends and holidays

Employee benefits: At our Maison, we offer a generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, automatic employee contribution, and more.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform crucial job functions.

The compensation for this position ranges from $65-75K (annualy). The rate of pay offered will be dependent upon the candidate’s relevant skills and experience. In addition, there is a comprehensive benefits package including medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks, and a retirement plan with employer contribution.