Store Supervisor - La Vallée

Position

The Store Supervisor builds long-lasting relationships with customers, promotes the Brand and develops Loro Piana business through optimization of the defined Category sales. He/she supports the Store Manager: in optimizing the overall sales performance of the store, in motivating the team and acting as Store Manager when needed, in ensuring that the Company guidelines are well implemented, particularly those related to cash management and administrative tasks.

Job responsibilities

Sales and business development

• Is active in selling all Loro Piana products and achieves sales targets
• Is a reference for the store team in terms of sales performance, selling ceremony and grooming
• Supports the Store Manager in the analysis of the store KPI’s, collects feedbacks from clients/team, proposes and contributes to the implementation of action plans to improve the store performance

Team management

• Supports the Store Manager in the creation of a positive working environment and high team’s motivation (briefing, team animation on the floor, individual discussion…)
• In close relationship with the Store Manager, supervises the team’s activities, organizes them optimally, acts as the Store Manager when he/she is away
• Contributes to the development of the team selling skills, gets/gives continuous feedbacks on the floor, trains and coaches/mentors
• Ensures that the customer service is in line with the Company standards of excellence and that all the internal procedures are well implemented
• Supports in ensuring that the displays are always in perfect conditions and strictly comply with the Company guidelines

BOH and Operation

• Knows the administrative and organizational procedures and oversees their proper execution, directly or by delegation. Particularly, supports in all the cash management, personnel administration and after-sales operations.
• Directly manages the store maintenance and IT coordination
• In close relationship with the Store Operations Manager, ensures that all the stock management procedures are well in place

Profile

• Above average commercial track record and excellent presentation
• Very good leadership, communication, team animation and project management skills
• Ability to take responsibilities, autonomy, reliability and rigor in execution
• Ability to work effectively with retail softwares and good analytical skills
• Passion and high motivation for Loro Piana products and Brand
• Fluent in French and English; other languages are a plus