Assistant Retail Excellence Manager, Southeast Asia and Australia

Job responsibilities

Reporting to the Retail Excellence, Operations and Performance Director, Asia Pacific, this position is responsible for the execution of the training strategy and activities aiming to support the growth of the business.

 

Job Description:

• Adopt training directions and strategies for Asia Pacific.
• Work with HQ and regional partners to deliver various world-wide training programs such as Induction, Galateo, Product and store coaching, and other ad-hoc training projects.
• Organize the training sessions, schedule and venue/transportation/meal, etc.
• Conduct analysis to determine training and development needs of office and retail teams in the different Asian markets.
• Co-ordinate the different types of training including selling skills, Merchandising, Marketing, CRM, Visual Merchandising with the various departments.
• Design training plans, materials and systems to meet business needs and set strategies to identify and develop key talents.
• Formulate classroom and on-the-job training to staff as well as follow up actions to continuously enhance service standard.
• Work closely with Retail Director on performance management and identify performance gaps through the analysis of Mystery Shopper Program and NPS.
• Create various workshops/ contests to address the training and development needs.
• Perform frequent and intensive store visits to carry out proper and constructive field coaching.
• Support Retail Director and HR Director in succession planning by providing insight into the development of competencies and skills of high potential individuals.
• Evaluate and review training programs by collecting and consolidating training results and feedback.
• Recommend and implement revisions of training programs, continual evaluation and redesign of delivery methods to effectively meet the learning style of staff.
• Guide the market InStoryTeller experts in cascading down key training projects, be responsible for the Train-the-Trainer, the follow and evaluation.

 

Requirements:

• Degree holder preferably in Human Resources Management / Psychology / Social Science related disciplines.
• Minimum 5 years of relevant training experience, preferably in luxury retail or fashion industry.
• Strong project management and presentation skills, digital creation is a plus
• Excellent communication skills with good command of English; Mandarin and Cantonese are plus.
• Strong interpersonal skills; comfortable dealing with all levels of management
• Self-motivated, customer-focused and action-oriented.
• Willing to travel.