Cover - Louis Vuitton

Senior Client Advisor (M/W/D)

Published on 09.24.2024

Louis Vuitton

Retail

Reference: LVM22950

  • Place of employment :

    Vienna, Austria

  • Contrat type :

    Unbefristeter Arbeitsvertrag

  • Required experience :

    Mindestens 5 Jahre

  • Work mode :

    Vollzeit

Job responsibilities

As a Senior Client Advisorbased in our Vienna store, you will be a role model to the team in delivering the Louis Vuitton experience consistently to all clients and support your Team Manager in category, team and floor management. This is an assistant management level role and the development path towards a future Team Manager role in Louis Vuitton. Duties & Responsibilities: Be an Exceptional Client Advisor and a Role Model for the Team • Achieve individual and team objectives, be accountable for sales results and support the team in their sales • Welcome every Client and enhance their experience, advise Clients across the Brand and all product categories • Demonstrate sales leadership and advanced clienteling skills yourself, leveraging the different tools available to develop existing and recruit new Clients and build long term Client relationships, develop your own client portfolio • Attain the highest standards of Brand and product knowledge • Perform as a team-player, participate in all activities contributing to the overall objectives of the store • Respect Louis Vuitton Brand standards in terms of grooming and behavior Proactively Support the Management Team • Assist Management in daily operations: floor management, stock operations, visual merchandising, client care service and opening / closing duties • Together with your Team Manager, develop a team of Client Advisors through coaching, feedback, performance management as well as the integration of newcomers to ensure they contribute to business priorities consistently • Demonstrate a thorough understanding of the company’s policies and provide support to other Client Advisors when needed Champion a Product Category or Area of Responsibility • Together with your Team Manager, you will take the lead on a key aspect of our business (can be product or client-related) for which you will be the store’s point of reference • Collaborate with all managers, seniors, experts and their teams to ensure targets for your area are achieved with all team members contributing • Be the liaison with the relevant head office team, providing them with feedback (product performance, quality, Client related information, local market, competitors, trends, missing opportunities…)

Profile

Key requirements and competencies: • Previous management- or assistant-management-level experience in retail or another industry with a strong client service focus such as hospitality • Fluent German and English are required, another relevant foreign language, particularly Eastern European, is a plus • Strong sales and service mindset and passion for spending time on the floor directly with clients and teams (this role is almost entirely floor-based) • You thrive in a fast-paced, demanding environment and can maintain a high level of energy throughout the day both for yourself and others • Genuine passion for luxury as well as fashion and interest in a long-term career in retail • Strong work ethic, ownership and drive for results • Empathetic team player with excellent communication skills

LOUIS VUITTON
MAISON

Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat-top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton’s legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.