Quality and Client Experience Intern

Published on 04.15.2025

Louis Vuitton

Digital

Start date: 09.01.2025

Reference: LVM27945

Place of employment :
Brussels, Belgium
Contrat type :
Internship
Required experience :
Beginner
Work mode :
Full Time

Position

As a Quality and CX Intern, your mission will be to support the Quality Department in driving service excellence across CSC Europe. You will play an active role in analysing client feedback, identifying pain points and opportunities, and challenging existing processes to continuously elevate the client experience. You’ll bring your analytical mind, creative thinking, and tech-savvy spirit to shape solutions that inspire, improve, and innovate.

Job responsibilities

◆ Support the Quality Department in key initiatives to improve service quality and operational excellence across Louis Vuitton Client Services Europe
◆ Deep-dive into client feedback data to extract actionable insights and detect emerging trends
◆ Contribute to the preparation of weekly and monthly quality reports using tools like Excel and Power BI
◆ Assist in the design and maintenance of dashboards, visualizations, and performance monitoring tools
◆ Challenge the status quo by identifying inefficiencies, proposing bold improvements, and supporting their implementation
◆ Help improve and maintain quality standards, guidelines, and documentation (training decks, SharePoint pages, etc.)
◆ Collaborate cross-functionally to align quality expectations and share best practices
◆ Support quality-related audits, follow-up actions, and continuous improvement loops
◆ Contribute to the animation of the quality culture by sharing impactful insights, success stories, and benchmarks

Additional information

◆ Bachelor or master’s student (internship agreement from your school or a Belgian CIP agreement required)
◆ Highly analytical, curious, and detail-oriented – you enjoy making sense of complex data
◆ Creative thinker with a proactive attitude and a drive to innovate and improve
◆ Comfortable challenging the status quo and voicing new ideas
◆ Proficient in Excel, Power BI, and SharePoint – bonus points for PowerPoint, Forms, or automation tools
◆ Excellent organizational skills and the ability to manage multiple priorities with precision
◆ Fluent in English; German is a plus
◆ Service-oriented mindset and a collaborative team player
◆ Passionate about creating exceptional client experiences through quality and innovation

LOUIS VUITTON
MAISON

Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat-top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton’s legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.