Digital & E-Commerce Intern

Position

We are seeking a Digital & E-Commerce Intern to join our E-Commerce & Digital Marketing team at Louis Vuitton Middle East. The ideal candidate will thrive in a dynamic environment, demonstrating adaptability and a willingness to learn quickly. We are looking for someone with strong digital skills who can contribute effectively to our team.

Job responsibilities

1) WEBSITE / CRM

• Translate website content to Arabic.
• Manage product grids and visual merchandising.
• Optimize internal search performance.
• Support the creation of email layouts.
  
  

2) BACK OFFICE

• Order Management: Track and follow up on deliveries, returns, and refunds. Coordinate with warehouse and ensure smooth order flow and fulfillment.
• Stock & Sourcing: Monitor stock allocation to the warehouse and ensure back orders and delayed items are followed up.
• Fraud & Finance Support: Assist with manual order screening, fraud alerts, and chargeback investigations. Help with bank transfer tracking, refunds, and basic accounting checks.
• Client & Tech Support: Follow up of client requests, assist in daily operations, and help troubleshoot system issues in collaboration with IS/IT teams.

3) Testing & UATs

• Support coordination of test cases and place test orders in pre-prod and prod environments.
• Liaise with EMEA team, join follow-up calls, and report bugs and technical issues.
  
  

4) Special Projects & Initiatives

• Update department store and mall platforms with new LV launches.
• Conduct market research and competitor benchmarking.
• Coordinate creative layouts for CSC to support seasonal campaigns.

Profile

REQUIRED SKILLS:

• Strong soft skills, including an enthusiastic attitude, task ownership, and a focus on execution and follow-up.
• Digital savviness and quick learning abilities, which would be clear assets in this role.
• Pro-active and curious.
• Currently enrolled in a Bachelor Degree in CRM/Digital Marketing, or Business Management.
• Arabic language proficiency.