Regional Retail Learning Manager

Position

At Louis Vuitton we value the uniqueness of every employee, empowering our teams to flourish and thrive. Founded in 1854 by visionary craftsman and malletier Louis Vuitton, the Maison is today present in over 60 countries, counting over 34,500 employees and representing more than 140 nationalities. An iconic presence across multiple product categories, the Maison offers dynamic career paths spanning a multitude of Métiers. Teams share the ambition to explore new horizons, propelled by an innovative spirit, boundless creativity and unparalleled savior-faire.

Louis Vuitton is seeking to hire an Retail Learning Manager to join the Southeast Regional team based in Miami, FL.

Job responsibilities

As a Retail Learning Manager, you will be responsible for the following:

• Training Delivery: Facilitate engaging onboarding and ongoing training programs, partnering with subject matter experts to ensure consistent and impactful messaging.
  
  
• Performance Coaching: Coach our leadership teams to improve their competencies, attitudes, and behaviors, fostering a culture of continuous improvement.
  
  
• Customer Satisfaction: Drive customer satisfaction by ensuring the practical application of selling skills through observation, coaching, and the implementation of action plans.
  
  
• Collaboration & Communication: Partner with store and regional management to support daily briefings, regional meetings, and personalized training plans. Regularly communicate with stakeholders to share insights and ensure alignment.
  
  
• Program Evaluation: Collect and analyze feedback on training programs, providing insights to the corporate team for continuous improvement. Track and measure the impact of training initiatives.
  
  
• Administrative Support: Manage administrative tasks, adhere to budget guidelines, and support regional and store-specific initiatives as needed.

Profile

As a Retail Learning Manager at Louis Vuitton, you will plan, implement and manage a structured training and development program which meets the needs of the business and team development. Through follow up and coaching, the Retail Learning Manager will ensure Store and Team Managers leadership skills are developed by means of their competencies and store associates are trained on the needed skills to successfully perform their jobs to attain service excellence through an elevated customer experience and enhanced brand sophistication.

To be successful in this role you must possess extensive people management skills, ideally within the retail landscape and in a fast-paced, client-centric, luxury business. With the ability to thrive in an autonomous and proactive environment, you will have the desire to deliver excellence while continuously exceed our client’s expectations.

It is essential that you have a strong background in coaching employees at all levels and be skilled in providing effective and constructive feedback to drive behavioral change where needed.

Additional information

Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and thrive. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture focused on meaningful strategies aimed at creating an inclusive workforce.

In addition to a generous benefits package, unparalleled career development opportunities, both locally & globally, as an employee at Louis Vuitton, you can expect to be provided with industry leading training which will offer you an in-depth insight into the luxury and retail environment.