Operations Manager

Position

Louis Vuitton Tysons Galleria is seeking a high caliber, operationally sound, and commercially minded Operations Manager to join the team.

As an Operations Manager, you will be an ambassador of the Brand. You will assist the Store Director in leading and mentoring the team. You will proactively encourage the achievement of operational objectives and ensure that the highest level of Client experience is delivered through strong operational support. You will represent the Brand values and demonstrate the Louis Vuitton attitudes towards Clients and team members.

Job responsibilities

As an Operations Manager, you will ensure business opportunities are improved through efficient sales floor management. In partnership with the Client Care team members, you will facilitate flow of repairs to ensure the aftersales critical metrics are achieved.

With your operational expertise, you will handle inventory and the shipping/receiving lifecycle in an efficient, clean, secure, and organized fashion. In addition, you will serve as point person to guide and train store teams on the process and company compliance directives. In collaboration with management, you will assist with the maintenance of the store facility, ensure organization of all back of house areas and act as on-site technological support.

• Team Management and Development
• Service Excellence
• Optional: Selling and Floor Management
• Store Facility and Systems
• Inventory Management
• Financial
• Policies and Procedures
• Client Care (& Alterations when applicable)

Profile

In this role, you will support training on all operational procedures and communication systems, as well as build a positive work environment by encouraging collaboration within the team and managers. Additionally, this role will ensure the highest standards in preparing and packaging client merchandise and leading all aspects of the client delivery process; inclusive of communication, troubleshooting and delivery support.

Additional information

The appointed candidate will be offered the opportunity for a bonus, a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks and two retirement plans both with employer contributions​.

In addition to a generous benefits package, and unparalleled career development opportunities both locally & globally - as an employee at Louis Vuitton you can also expect to be provided with industry leading training within the luxury and retail environment.