Retail Performance Manager (m/f/d) – Future Opportunities

Position

Future Opportunities: Retail Performance Manager (m/f/d)

At Louis Vuitton, we are always interested in connecting with professionals who are passionate about retail excellence, data-driven decision-making, and collaborative working environments. If there is no open position that matches your profile at this moment, you are welcome to register your interest for future opportunities as a Retail Performance Manager (m/f/d) within our Germany & Austria region. In this role, based at our Head Office in Munich, you will be a key driver of business growth, data analytics, and performance systems. Should a suitable opportunity arise that aligns with your experience and ambitions, our Recruitment Team will get in touch.

 

Job Summary

The Retail Performance Manager, Analytics and Operations Focus, is responsible for driving Retail Excellence through rigorous data analysis and actionable insights. This role will analyze sales, operational, and customer data to identify trends, opportunities, and challenges, providing strategic recommendations to optimize retail performance, enhance customer experience, and achieve business objectives across our retail network. The experience in both Retail and Operations is key to structure and improve processes and support improved processes in operations.

 

 

Job responsibilities

Key Responsibilities:

1. Performance Analytics & Reporting:

• Develop, implement, and maintain advanced retail performance dashboards and reports, encompassing sales, traffic, conversion, UPT, ATV, inventory health, and operational KPIs.
• Conduct in-depth analysis of retail data to identify trends, opportunities, and areas for improvement in sales, profitability, and operational efficiency.
• Utilize statistical modeling and predictive analytics to forecast retail performance and evaluate the impact of strategic initiatives.

2. Operational Strategy & Optimization:

• Design, develop, and implement operational best practices and standard operating procedures to enhance store efficiency and consistency.
• Support the rollout and adoption of new retail technologies and tools, ensuring seamless integration and effective utilization by store teams (e.g. Timesquare)

3. Strategic Recommendations & Implementation:

• Translate analytical findings and operational assessments into clear, actionable recommendations for retail leadership and store teams.
• Lead or support the implementation of pilot programs (Polaris) for new operational initiatives or analytical tools, measuring impact and scaling successful approaches.
• Collaborate with cross-functional teams (e.g., IT, Supply Chain, Training, Marketing) to ensure alignment and successful execution of retail strategies.

4. Stakeholder Management & Training:

• Act as a subject matter expert for both retail analytics and operational procedures, providing guidance and support to regional and store management.
• Develop training materials and conduct sessions on new operational processes, tools, and analytical insights to foster a data-driven culture.

Profile

Required Skills:

• Analytical Prowess: Strong ability to analyze complex data sets, identify root causes, and derive strategic insights.
• Operational Acumen: Deep understanding of retail operational processes, challenges, and best practices across various store functions.
• Technical Proficiency:
  • Advanced proficiency in LV platform for data extraction and manipulation.
  • Expertise in BI and data visualization tools (e.g., Power BI).
  • Proficient in Excel for data analysis and modeling.
  • Familiarity with retail management systems (e.g., Xstore) and operational planning tools.
• Project & Change Management: Proven ability to manage complex projects from inception to completion, including change management in a retail environment.
• Communication & Influence: Exceptional verbal and written communication skills, capable of presenting complex information and influencing stakeholders at all levels.
• Problem-Solving: Proactive, solutions-oriented mindset with a strong attention to detail.

Additional information

What we offer:

At Louis Vuitton, you become part of a Maison shaped by creativity, savoir-faire, and innovation. You will work in an international and collaborative environment where diverse talents jointly shape the future of luxury.

In addition to entering the world of exclusivity, you can also expect a variety of attractive benefits.

Your Benefits:

• Individual training and development opportunities within the LVMH Group for the targeted promotion of professional and personal development
• Attractive employee discounts on Louis Vuitton products, Family and Friends discounts at other LVMH Group brands
• Referral program with bonuses
• Participation in exclusive events in Germany and abroad
• Monthly subsidy for lunch and public transport
• Beauty Card for all store employees to support personal beauty and wellness services such as hairdresser or manicure visits
• Support for capital-forming benefits and company pension schemes
• Subsidies for childcare costs ( Kita )
• Support for bike leasing
• Access to exclusive corporate benefits and partner offers

If you recognize yourself in this description, we look forward to receiving your application. Please note that we only consider online applications.