Senior Client Advisor - Operations, Back of House

Position

As a Senior Client Advisorn for Back of House at Louis Vuitton Manila, you serve as the operational backbone of the store. You combine exceptional stock and inventory management expertise with a passion for client service excellence, ensuring seamless back-of-house operations that directly support the client experience on the sales floor. You act as a mentor within the team, maintaining the highest standards of product care, stock accuracy, and operational compliance.

Job responsibilities

Key Responsibilities

1. Inventory & Stock Management

• Manage boutique inventory flow, including receiving shipments, unpacking, quality inspection, tagging, and stock replenishment.
• Ensure 100% stock accuracy through rigorous daily, weekly, and cyclical inventory counts and reconciliation.
• Coordinate stock transfers between boutiques, warehouses, and repair centers in compliance with corporate procedures.
• Manage storage areas efficiently, ensuring products are organized, easily accessible, and maintained according to Louis Vuitton visual and preservation standards.

2. Client Experience & Sales Support

• Partner closely with Client Advisors and Store Management to swiftly locate, prepare, and deliver products for client appointments, reservations, and sales transactions.
• Facilitate special client orders, transfers, and after-sales service (repair) logistics with precision and discretion.
• Uphold the Maison’s high standards when handling high-value merchandise and rare pieces.

3. Operations & Compliance

• Ensure adherence to strict security protocols, safety regulations, and loss prevention guidelines within the stockroom and back-of-house areas.
• Maintain up-to-date documentation and digital records using the Maison's inventory management and ERP systems.
• Identify operational bottlenecks and propose process improvements to increase boutique efficiency.

4. Leadership & Team Collaboration

• Act as a role model and peer mentor for junior stock associates and client advisors regarding back-of-house operations and stock systems.
• Partner with boutique management to train team members on stock handling best practices and inventory compliance.

Profile

Profile & Qualifications

• Experience: Minimum 3 to 5 years of relevant experience in stock management, inventory control, or logistics, preferably within luxury retail, fashion, or high-end hospitality.
• Skills:
  • Strong numerical proficiency and attention to detail.
  • Proficiency in retail management systems, ERP, and MS Office (Excel).
  • Excellent organizational and time-management skills with the ability to handle high-pressure periods (e.g., product launches, peak seasons).
• Attributes:
  • High level of integrity, discretion, and professionalism.
  • Service-oriented mindset with a proactive, team-player attitude.
  • Physical agility required to lift and move inventory boxes and manage stockroom shelving.