Supervisor – Product Assessment & QC (Second Shift)

Position

Reporting to the Supply Chain & Logistics Manager, the Supervisor is responsible for leading the Product Assessment, Quality Control and Reception activities in the Client Care Services facility. He/She will proactively foster the achievement of Department KPIs, as well as assist the Manager to coach, motivate, develop and train the team to ensure the successful execution of daily operations, ensuring the highest level of client experience and support delivered to clients and Retail. The Supervisor is responsible for further developing loyalty of the client through the optimization of our care services. He/She will support the Digital and Retail network by the assessment and quality control of finished goods inventory. The Supervisor will be a role model to the team, representing the Brand values, demonstrating the Louis Vuitton attitudes and promoting diversity, equity and inclusion.

Job responsibilities

Product Assessment:

• Lead and mentor Product Assessment Coordinators assessing client repairs and finished goods inventory.
• Define and update assessment guidelines and high-end collection standards to support Digital and Retail business, collaborating with Merchandising, Supply Chain, and Logistics.
• Establish a client-centric mindset, drive coordinator productivity through actionable plans, and foster open communication with retail and corporate partners.

Quality Control and Reception:

• Ensure accurate logging, tracking, and processing of all incoming client repairs and finished goods inventory entering the facility.
• Establish efficient workflows for sorting and routing incoming items to the appropriate assessment and quality control channels.
• Coordinate with Quality and Distribution Center teams to execute quality control during inventory alerts.

Floor Management & Operations:

• Supervise daily operations, foster cross-departmental collaboration, and provide proactive feedback and recommendations to management.
• Establish a client-centric mindset to ensure highest level of Client experience.
• Drive sustainability initiatives and ensure compliance with company policies, procedures, and attendance/dress code guidelines.

Team Support & Development:

• Assist in defining performance targets, providing consistent coaching, identifying training needs, and supporting talent recruitment, retention, and succession planning.
• Support Manager by defining performance targets, providing consistent coaching, helping to identify the team’s development and training needs, and offering suggestions for individual action plans
• Motivate the team to build a positive work environment, strong team spirit, and cross-functional cooperation while driving commitment to KPI metrics.

Schedule: Monday – Friday, 3:00 PM – 11:30 PM (Saturdays as required)

Compensation: Starting at $75,000 per year, plus an additional shift differential for hours worked.

Please note this description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of Louis Vuitton/San Dimas Luggage.

Profile

• BA/BS degree preferred
• 3–5 years in a similar leadership role
• Retail background preferred
• Fluent in English; Spanish proficiency is a plus
• Excellent verbal and written communication skills
• Ability to work autonomously; rigorous, detail-oriented, and capable of managing high-volume, multi-task workloads
• Positive and enthusiastic attitude; strong team player able to build productive professional relationships with peers and management in a multilingual and multicultural environment

Additional information

Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and prosper. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture passionate about meaningful strategies aimed at crafting an inclusive workforce.