Senior / Store Manager, Lee Garden

Position

Operate the store through superior customer service, sales management, professional selling and effective staff management.

Manage the business on a day to day basis to increase sales and improve results through creative and effective use of all resources, including effective leadership and merchandise assortment.

Job responsibilities

Staff Management

• Hire, evaluate, train, position and discipline the staff in a manner consistent with RIMOWA policies to reflect business strategy and meet sales goals.
• Inform and motivate staff to achieve sales goals.
• Encourage and support the individual development of staff and communicate to Retail Manager for staff suggestions and needs; encourage exchange of ideas.
• Promote teamwork and maintain harmonious staff relations.
• Develop a standard training programme for all new employees and implement a yearly training programme for all existing employees.
• Determine the needs for coverage and define scheduling.

Inventory Management/Merchandising

• Ensure proper inventory mix matching to market needs.
• Review merchandise assortment on a regular basis. Plan and take necessary steps to optimise stock level and stock mix to reflect sales, buying trends and customer demands.
• Present merchandise in a manner consistent with RIMOWA standards, in order to maximise sales and merchandise turn.
• Instruct and supervise staff in the correct execution of all operating procedures, including merchandise receipt, pricing, counts and sales.
• Manage process of repairs, alterations and other product services

Sales Management/Business development

• Meets objectives agreed with Management for sales and sales performance.
• Uphold excellent quality, in conjunction with efficient and friendly customer service. Monitor staff performance to ensure that excellent customer service is maintained.
• Meet customer expectations of services and products, thereby ensuring high customer satisfaction at all times.
• Collaborate with the Client Care Team to deliver excellent after-sales service and convert repair cases into sales opportunities.
• Establish and implement action plans in cooperation with the Retail Manager, to develop sales for each product category and clientele.
• Be aware of local trading environment and its impact on our sales, including competitors’ trading activities.
• Provide feedback to management on possible product developments and improvements.

Operations/Housekeeping

• Implement and follow presentation guidelines, including grooming, to project RIMOWA image;
• Maintain the highest standard of housekeeping both on and off the sales floor at all times.
• Oversee all facets of store operation including payroll, billing, daily reconciliation reports, bank statements and sales reports to head office and Retail Manager.
• Take necessary actions to effectively control costs and ensure smooth and efficient operation in store.
• Implement group internal procedures and shrinkage control guidelines to prevent stock discrepancies.
• Implement and support all security measures.

Communication and Reporting

• Maintain an effective communication between the Store and the office, other store network and warehouse,
• Provide all due reporting in a timely manner
• Inform Retail Manager of decisions and procedures relating to business issues made at the store level.
• Obtain approval prior to implementation of new programmes or procedures.
• Provide clear and informative business review.

Profile

• Solid experience in luxury retail industry with at least 7 years of management experience
• Great presentation, communication, and interpersonal skills
• Strong analytical mindset and ability to provide effective solution
• Strong leadership and management skills
• Curious individual with good problem-solving skills and eager to seek for challenges
• Fluent in Cantonese and Mandarin, Good in English
• Candidates with less experience may be considered as Store Manager