Client Care Coordinator (Temporary), Cambridge

Position

The Client Care Coordinator facilitates a seamless, exceptional client journey for aftercare inquiries and services with a focus on workshop operations, logistics, and performance. This role is based in our Cambridge, Canada office.

Job responsibilities

Repair & Aftercare Operations

- Streamline communication and logistics across workshops, stores, and clients.
- Oversee receiving, tracking, label creation, and order dispatching.
- Liaise with shipping providers for optimal service.
- Verify incoming goods against documents; inspect products to validate total repair requirements.
- Handle replacements, upgrades, and “beyond repair” cases.
- Support spare parts inventory management and distribution.
- Perform simple repairs to assist with the Technician’s queue.

Client Services and Stores Support

- Partner with Client Services and Store teams to ensure a smooth client journey and satisfaction.
- Manage high volumes of aftercare and repair inquiries.
- Estimate quotes and delivery timelines for repairs and spare parts.
- Handle workshop-related client complaints; offer creative solutions and timely resolution.
- Conduct post-repair detractor calls.

Data Management & Administration
- Maintain accurate and complete records in RMS, CEGID, and Salesforce; reconcile RMS
discrepancies.
- Process order invoicing, payments, tax calculation, and reminders.
- Manage quotation modifications, approvals, and reminders.
- Follow communication procedures, guidelines, and policies.

Profile

- 3+ years of experience Supply Chain, Operations, or Customer Service in a fast-paced luxury retail environment.
- Strong analytical, organizational, and communication skills.
- Exceptional verbal and written communication skills, strong phone contact handling, and active listening.
- Track record of exceeding quotas.
- Familiarity with CRM practices; client centric approach with strong commercial awareness.
- Ability to adapt to different personalities, demonstrating excellent interpersonal skills.
- Self-motivated team player with a resourceful, practical, and agile problem-solving mindset.
- Adept in multi-tasking, prioritizizing, and managing time effectively.
- High school degree required