Client Advisor Roma Condotti

Published on 04.01.2025

TAG Heuer

Retail

Reference: TAGH01935

Place of employment :
Rome, Italy
Contrat type :
Permanent Job
Required experience :
Minimum 3 years
Work mode :
Full Time

Position

TAG Heuer: the Swiss Avant-Garde watchmaker since 1860. Avant-garde is our culture and philosophy. Our unique heritage is built on a disruptive mindset, an innovative approach, and a cool and free-minded spirit to think ahead and establish records. The TAG Heuer watches, and chronographs are an authentic concentration of innovation, design and engineering for bold, self-confident people who are connected to the future.

Job responsibilities

A TAG Heuer Client Advisor is:

…A PERFORMANCE-DRIVEN SALESPERSON WHO CONSISTENTLTY SEEKS TO ACHIEVE SALES TARGETS THROUGH SELLING TECHNIQUES & COLLABORATION

Plays a central role on the sales floor, increasing boutique sales and achieving the objectives, by working on his/her own KPIs, always delivering memorable experiences & services in store. Supports colleagues & other team members in the boutique.

…A CLIENT DEVELOPMENT SPECIALIST WHO LEVERAGES ALL AVAILABLE RESOURCES TO BUILD LONG-LASTING PERSONAL CONNECTIONS WITH CLIENTS

Embodies TAG Heuer’s brand DNA and acts as a passionate Brand Ambassador in and outside the boutique. Achieves individual clienteling objectives leveraging all the tools provided. Ensures qualitative client data collection and leverages the data to address clients in a personally relevant way.

…AN ACTIVE CONTRIBUTOR TO OPERATIONS EXCELLENCE WHO RESPECTS RETAIL & ADMINISTRATIVE PROCESSES ON THE FLOOR

Contributes to all daily processes under the supervision of the Boutique management. Leverages properly all tools. Applies rigorously all guidelines related to grooming, attitudes, and Visual Merchandising.

Profile

HARD SKILLS

Knowledge of luxury retail environment (minimum 2 year-experience)

Selling skills: client discovery, product presentation, storytelling, upselling, handling of objections, sales closing, etc.

Understanding of sales KPIs

Knowledge of Client and Clienteling KPIs

Knowledge of digital tools

Knowledge of / interest for Brand DNA, history & collections

SOFT SKILLS

Client-centric mindset, focused on recruiting new clients and growing the active client base, nurturing long term relationship with clients

Open minded, excellent interpersonal and communication skills

Energetic, self-motivated, action and results-oriented

Self-starter, able to work effectively in a fast-paced and dynamic environment

Adaptable to changes, flexible, able to bring up new ideas and solutions

Team spirit, high integrity and transparency

TAG Heuer
MAISON

1860, Saint-Imier at the very heart of the birthplace of watchmaking. A young ambitious watchmaker decides to found his own brand. His name: Edouard Heuer. At just 20 years old, he was to revolutionize the watchmaking industry by breaking away from the established rules. Ever since that time, TAG Heuer’s vocation has been to push back the boundaries and defy convention to invent incredible watches and chronographs of extreme precision. The invention of the oscillating pinion in 1887 exemplified this spirit, streamlining the chronograph’s design and enhancing its responsiveness—a principle that underpins our engineering philosophy even today. Then came the 1916 Mikrograph, the first stopwatch accurate to 1/100th of a second, cementing TAG Heuer's reputation as the precision timekeeper in competitive sports. Indeed, the world of TAG Heuer is intimately linked to motor racing and the division of time into infinitely small units, but its aura extends well beyond this arena. Capturing TAG Heuer’s ethos, our prominent partnerships and brand ambassadors express the brand’s passion for action and high performance. These include the Oracle Red Bull Racing Formula 1 Team, the TAG Heuer Porsche Formula E Team, the Formula 1 Monaco Grand Prix and Monaco Grand Prix Historique, the World Endurance Championships and the Indianapolis 500. As for TAG Heuer ambassadors, they all share the ability to stand up to pressure, constantly pushing their limits. This illustrious group includes motorsport legends Ayrton Senna and Steve McQueen, Hollywood icons Ryan Gosling, Patrick Dempsey, Alexandra Daddario, and Wi Ha Jun, and tennis stars Naomi Osaka, Felix Auger-Aliassime and Petra Kvitovà. The brand's spirit of adventure is further represented by big wave surfers Kai Lenny and Maya Gabeira, alongside rising athletes such as Sydney McLaughlin-Levrone, Fred Kerley, Summer McIntosh, and Sky Brown.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.