店铺经理（深圳）

Position

Main Responsibilities:

·         To maintain revenues and profitability in all areas: sales, operations, after sales services

·         To actively participate in commercial events and maintain a visible presence in the community to develop existing and new client base and to project a positive and appealing brand image. Special focus on personal knowledge and relation building and maintaining with top customers.

·         To assess the store’s needs and communicate such needs to the appropriate corporate and local departments (including store premises and relevant maintenance)

·         To monitor and guarantee best product display in the store (windows, countries…) following guidelines and standards.

·         To ensure the training of sales people and back office staff to increase technical and product knowledge and developing sales techniques and stock management

·         To efficiently and effectively manage store stock

·         To actively ensure the application of security, sales and stock processes and procedures

·         To resolve client concerns/disputes

·         To verify alignment to standards of discounts and ways of payment applied by sales force and drive their action accordingly(authorizing in advance any possible exception)

·         To monitor and provide tolls for the sales people to help understand and increase sales performance

·         To act as an organizational interface towards the local Marketing assuring the implementation of CRM strategies and procedures to enhance the customer base in quality and quantity

Qualifications, Experience and Skills Required:

Education: Bachelor

Languages:

·         Fluent written and spoken English with excellent communication skill

·         Professional experience & know how :

·         At least 5 years of relevant experience in retail operation and Boutique Management

·         Extensive product knowledge of Bulgari or other luxury brands, and specific knowledge in Jewelry and watch a plus

Technical & management skills :

·         Team Management and Coaching Skill

·         Presentable outlook, tolerance of working pressure and the capability in handling unpredictable tasks

·         Knowledge of marketing, media and merchandising techniques

·         IT Literacy

Personal & interpersonal skills

·         Selling Skill and Customer Relationship Management Skill