Cover - Loewe

LOEWE Team Leader - 北京

  • NEW

Published on 08.20.2026

Loewe

Reference: TP03713

  • Place of employment :

    北京, Chinese Mainland

  • Contrat type :

    店铺职位

  • Work mode :

    全职

  • Salary :

    To be negotiated

Position

岗位描述

客户体验主管承担桥梁角色，衔接客户顾问团队与门店运营工作。既要确保服务标准高质量落地，也要助力团队成长，提升业务表现。岗位需结合一线客户服务工作与运营洞察，聚焦客户全旅程体验，推动流程优化，开展绩效监督。


主要工作职责

客户维护与卓越服务

  • 通过个性化服务以及主动的客群关系管理，在各个服务触点驱动客户满意度提升。
  • 落地客户维系的优秀实操方法，保证全门店服务标准执行统一。
  • 处理复杂客户问题，作为升级对接窗口，负责开展服务补救。

团队发展与辅导

在销售技巧、产品专业知识、客户关系维护方面，对客户顾问进行辅导。

观察团队实际工作表现，给出可落地的建议，帮助团队提升能力。

支持客户体验团队的入职培训以及持续进阶培训工作。

运营支持与绩效监管

持续监测客户体验指标，识别服务交付环节中可优化提升的机会点。

和门店管理层同步客户观察结果，规划应对方案，在业务高峰阶段提供充足支持。

助力落地全新工具、流程与项目，以此提升客户体验。

数据分析与汇报

追踪客户体验关键指标，分析数据趋势，为业务策略提供参考依据。

利用CRM系统挖掘客户需求，寻找开展个性化客户互动的机会。

将一线反馈与突发服务事件整理后，向管理层进行汇报。

跨部门协同

联动运营、视觉陈列以及培训团队，共同打造流畅无缝的客户体验。

将客户洞察同步给到相关部门，推动服务持续优化改善。

协同门店管理层，配合支持门店活动以及专属客户主题项目。

销售业绩与客户拓展

通过专业推介、销售高端产品，达成并超越销售目标与业绩指标，服务高净值VIP客户。

通过人脉经营、举办主题活动、推进各类专项项目，主动挖掘开发新客户。

运用商业洞察能力开展客户经营，输出方案建议，提升销售业绩。


关于 LOEWE

LOEWE 于1846年在西班牙创立，是全球历史第二悠久的奢侈时尚品牌。自 2025 年起，品牌在 Jack McCollough 和 Lazaro Hernandez 的创意总监领导下，以丰富的艺术感知力和对工艺的想象力探索为指引，开启了全新篇章。这一新篇章延续并深化了 LOEWE 的核心特质：对时尚的智慧与 playful 态度、充满活力的西班牙生活方式精神，以及无与伦比的皮革工艺专长。

在 LOEWE，我们致力于营造一种包容多元的文化，欢迎所有背景的人士加入，不论性别、种族、社会经济背景。我们的目标是让每一位成员都感受到被重视、被包容，并能充分发挥自身潜力，贡献价值。

LOEWE
MAISON

Steeped in art and historical references, rooted in craft and tradition, Loewe has been reinventing leather craftmanship for almost 200 years. From its birth in Madrid in 1846 to its latest collection dedicated to the elegance of Chinese monochrome ceramics, the Maison’s journey has been defined by its core values: energy, creativity, and a thoroughly modern approach blended with traditional techniques.Craft at Loewe is unconditionally bound up with art, an endless source of inspiration: from the British Arts & Craft masters to the whimsical world of Studio Ghibli, art is at the heart of every collection – and the House is committed to supporting the artists and creators informing its work.Today, Loewe’s master artisans combine their craft knowledge, accumulated over generations, with new technologies to produce iconic objects presenting both instant appeal and enduring style: true incarnations of Loewe’s ideals and vision.Radical and ever-evolving: here’s to another 200 years of Loewe historySince 2013, Jonathan Anderson, Loewe’s Creative Director, has been carrying this vision ever further. One of the leading designers of his generation, Anderson has spearheaded a major rejuvenation of the House.Through a redesign of the brand identity, a modern articulation of its commitment to craft (with the launch of the Loewe Foundation Craft Prize, for instance), and a series of critically acclaimed and genre-defining Women’s and Men’s collections, Loewe has been further elevated as an influential and global cultural force.At the intersection of fashion, craft and culture, Loewe’s ambition is to be radical and ever-evolving. Craft and luxury are inextricably linked, and at Loewe, the one makes the other feel more accessible and tangible. By showing how the collections are made and honouring the complex artisanal processes behind them, it becomes possible to see their value and their merit. And by adding a cultural dimension – involving fine arts, film, dance, etc. –, Loewe has become a vibrant force for creativity and innovation, ensuring the brand’s durability for another 200 years… and more.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.