Cover - Fendi

FENDI Retail Training Manager-China

  • NEW

Published on 08.25.2026

Fendi

Reference: TP03730

  • Place of employment :

    上海, Chinese Mainland

  • Contrat type :

    办公室职位

  • Work mode :

    全职

  • Salary :

    To be negotiated

Position

MAIN RESPONSIBILITIES：

1. Store teams’ competence

-Constantly assess store staff’s training needs as the basis for the training cycle.

-Ensure a consistent on-boarding training for all new joiners.

-Drive key training initiatives, e.g. ""Customer Journey, FENDI Fur-LG-Styling Academies"" through active and sustained in-store trainings, enable Store team's capabilities

-On-site observe CA's interactions with clients and provide feedback/coaching moments.

-Provide support for post-training endeavors through follow up actions, active monitoring of E-Learning completion rate.

-Provide guidance and support to in-store trainers as well as support to in-class trainings/workshops delivered to store teams by other

departments (i.e. CRM, VM, Merch teams).

-Act as platform for sharing of best practice among stores.

2. Business Parnter

-Ensure the store management has full visibility on training plans, activities, progress, required actions. Making recommendations as needed. -WW Training Program and GC training program local adaptation, to meet regional retail team need and support the business development

-Partner with Store Managers for structuring, scheduling and participating in store meetings, that include topics such as MSP result sharing

and action planning, training event etc.

-Provide on-going feedback to Store Managers and Retail Training Managers on the performance/progress of individuals.

-Working together with Store Manager, coach individuals to draw out their own solution to improve and develop.

3. Training KPIs and budget

-Monitor retail KPIs and coach to exceed individual and team target.

-Manage retail training KPIs (# of people trained/#of hours/topics/e-learning completion rate)

-Monitor the approved training budget and manage all its revisions in agreement with Greater China Retail Training Director.

4.Team worker

-Establish frequents checks in schedule with Greater China Retail Training Director. Suggest development of material and training needs.

-Partner with other Regional Retail Training Managers and WW Retail Training teams.


STANDARD LEVEL OF COMPETENCIES：

1. Experience ：

-8 years Retail (as manager) or field training experience in luxury industry

-Retail or training experience with High-Fashion brands is a plus

-Previous experience as multiple stores manager, Area retail manager is a plus

2. Education：

-Bachelor degree and above, Overseas education more than 3 years is a plus

3. Personality：

-Emotionally intelligent, able to interact with all levels of employee

-Good team player, strong team work spirit and influencer

-Passion for elevated service and client experience

-Great energy with strong motivation in developing people

4. Skills：

-Strong facilitation, communication and interpersonal skills

-Excellent listening and observation skills

-Ability to manage details, deadlines and balancing multiple priorities

-Willingness to travel within China and abroad

-Proficiency in both spoken and written English/ Chinese

FENDI
MAISON

The Fendi Maison was established by Adele and Edoardo Fendi in Rome in 1925. The opening of the first Fendi boutique – a handbag shop and fur workshop followed. Soon winning international acclaim, Fendi emerged as a brand renowned for its elegance, craftsmanship, innovation and style. Called by the legendary five Fendi sisters, the collaboration with the late Karl Lagerfeld began back in 1965 and lasted 54 years. In 1992, Silvia Venturini Fendi seconded him in the Artistic Direction; in 1994, she is given the direction of Accessories and later of Menswear. In 2000, the LVMH group acquires Fendi becoming in 2001 its majority shareholder. Appointed in 2020, Kim Jones held the role of Artistic Director of Couture and Womenswear until 2024. Since 2020, Delfina Delettrez Fendi, fourth generation of the Fendi family, is Artistic Director of Jewellery. Today Fendi is synonymous with quality, tradition, experimentation and creativity.
Fendi’s first boutique in Via del Plebiscito, Rome (1926) © Courtesy of Fendi

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