Senior Manager, Retail Performance/Senior Manager, Retail Performance

Position

Strategic Performance Management

• Develop and execute a comprehensive retail performance strategy aligned with overall business objectives.

• Establish clear Key Performance Indicators (KPIs) for stores and regions

• Conduct regular business reviews with HOR to diagnose performance issues and create actionable improvement plans.

• Identify market trends and competitive threats to adjust strategies proactively.

Retail database management including Nemo, etc.

• Manage retail database access authority

• Find out actions from data analysis

Business Insights and Performance

• Be the point of contact for retail analytics, proposing a 360 view to each level with a proposed action plan to support the brand priorities

• Monitor sales performance, retail KPIs, non-selling activities, team structures & FTE and identify solutions in order to drive business performance

• Support RVP/HOR in setting annual retail goals and objectives and monitor/drive progress

• Manage and Build BI tool to simplify and ease regions and stores reporting

• Controllable Budget (work with finance to set by store/region budget, monitor and analysis of actuals + reallocation of budget when necessary)

• Competition (compile and communicate to executive team monthly competition database)

• Partner with HR & finance on Bonus Schemes, Commission

Drive Performance

• Monitor and drive optimal scheduling in all regions (Match to Traffic, Workforce Management, etc.)

• Work in partnership with finance on the FTE budget to distribute by store/region/country based on productivity and monitor/follow up/reallocate with regions monthly

• Lead FTE planning sessions with HR and RVP/HOR to optimize productivity and enhance client experience. Follow up with action plan proposal.

• Work closely with the Retail Learning community to identify actions to support our agile business needs and ensure each store is equipped with a 360 vision of the business which continuously supports elevating

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Strategic Performance Management

• Develop and execute a comprehensive retail performance strategy aligned with overall business objectives.

• Establish clear Key Performance Indicators (KPIs) for stores and regions

• Conduct regular business reviews with HOR to diagnose performance issues and create actionable improvement plans.

• Identify market trends and competitive threats to adjust strategies proactively.

Retail database management including Nemo, etc.

• Manage retail database access authority

• Find out actions from data analysis

Business Insights and Performance

• Be the point of contact for retail analytics, proposing a 360 view to each level with a proposed action plan to support the brand priorities

• Monitor sales performance, retail KPIs, non-selling activities, team structures & FTE and identify solutions in order to drive business performance

• Support RVP/HOR in setting annual retail goals and objectives and monitor/drive progress

• Manage and Build BI tool to simplify and ease regions and stores reporting

• Controllable Budget (work with finance to set by store/region budget, monitor and analysis of actuals + reallocation of budget when necessary)

• Competition (compile and communicate to executive team monthly competition database)

• Partner with HR & finance on Bonus Schemes, Commission

Drive Performance

• Monitor and drive optimal scheduling in all regions (Match to Traffic, Workforce Management, etc.)

• Work in partnership with finance on the FTE budget to distribute by store/region/country based on productivity and monitor/follow up/reallocate with regions monthly

• Lead FTE planning sessions with HR and RVP/HOR to optimize productivity and enhance client experience. Follow up with action plan proposal.

• Work closely with the Retail Learning community to identify actions to support our agile business needs and ensure each store is equipped with a 360 vision of the business which continuously supports elevating