Assistant Online Sales Team Manager/线上销售部门副经理

Position

MISSION & OBJECTIVES

- Support EC Call Center Head to lead the online sales team to achieve the online sales target

- Develop the online sales strategy with analysis of product and customer purchase preference with the aim of achieving weekly, monthly, and yearly sales target

- Enhance both service quality and online selling techniques to deliver superior service to customers

- As the on-duty leader for the day, the role involves leading the team to achieve the daily sales target, optimizing operational efficiency, and enhancing service quality.

KEY RESPONSIBILITIES

Daily Sales Target and Operational Efficiency Optimization Achievement

- Precision Sales Target Setting and Real-Time Tracking: Define clear daily sales key performance indicators (KPIs) and service standards for individual team members; implement real-time performance monitoring to ensure comprehensive visibility into target attainment progress.

- Proactive Frontline Oversight: Conduct continuous on-site team monitoring, integrating performance monitoring with data analysis to deliver immediate coaching, targeted resource allocation, or agile adjustments to processes and human resources—thus ensuring sales and service target execution aligns with planned trajectories.

- Efficiency-Driven Operations Management: Dynamically adjust task assignments and resource deployment in response to real-time workload fluctuations and priority hierarchies, with the dual objectives of enhancing productivity while upholding service quality and achieving sales targets.

- Performance evaluation and continuous improvement: At the end of each day, conduct effective performance analysis against goals, adjust work processes based on data, and propose practical solutions to continuously improve and optimize, thereby ensuring the coordinated improvement of sales performance, operational efficiency, and service quality.

Online Client Development and Upgrading

Daily Sales Target and Operational Efficiency Optimization Achievement

- Precision Sales Target Setting and Real-Time Tracking: Define clear daily sales key performance indicators (KPIs) and service standards for individual team members; implement real-time performance monitoring to ensure comprehensive visibility into target attainment progress.

- Proactive Frontline Oversight: Conduct continuous on-site team monitoring, integrating performance monitoring with data analysis to deliver immediate coaching, targeted resource allocation, or agile adjustments to processes and human resources—thus ensuring sales and service target execution aligns with planned trajectories.

- Efficiency-Driven Operations Management: Dynamically adjust task assignments and resource deployment in response to real-time workload fluctuations and priority hierarchies, with the dual objectives of enhancing productivity while upholding service quality and achieving sales targets.

- Performance evaluation and continuous improvement: At the end of each day, conduct effective performance analysis against goals, adjust work processes based on data, and propose practical solutions to continuously improve and optimize, thereby ensuring the coordinated improvement of sales performance, operational efficiency, and service quality.

Online Client Development and Upgrading

- Develop the online CRM medium strategies and client system in line with corporate requirements

- Consumer data analysis to categorize the different retention plan to increase loyalty to the brand

- Recruit, and upgrade the top VIP consumers through on-line channel

- Build long term Client relationship, by providing the excellent client experiences through all channel contacts

- Establish a client-centric mindset in call center to ensure the highest level of Client experience

- Communicate and inspire the team on corporate strategy and relevant business information (animate morning briefings, training)

- Handle call/TEXT escalations and through follow-ups; proactively handle escalated client related issues and situations, communicate with relevant stake-holders for complaint cases and discuss the best resolution for prevention and improvement

Team Management and Development

- Ensure online sales team delivers the standard service to every client

- Support them with consistent coaching, identify their development and training needs and individual action plans

- Identify, recruit, and develop talents, secure succession plans in collaboration with CS Manager

- Set individual and team goals; proactively assess and manage performance against expectations

- Manage and motivate the team to drive business: create a positive and harmonious work environment, foster cooperation within the team and between managers

- Motivate team to provide high productivity with QA standard

COMPETENCY

Customer Focus

Is dedicated to meeting the expectations and requirements of external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect

Strong Business Acumen

Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization; knows the competition, is aware of how strategies and tactics work in the marketplace

Developing Direct Reports

Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder

Motivating Others

Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members; can assess each person's hot button and use it to get the best out of him/her; pushes tasks and decisions down; empowers other; invites input from each person and shares ownership and visibility; makes each individual feel his/her work is important; is someone people like working for and with

Building Effective Teams

Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team

Drive for Results

Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results

EDUCATION: Bachelor Degree; LANGUAGE: Fluent in Mandarin and English and in both written and oral communication