KENZO Retail Excellence Supervisor – Mainland China

Position

Retail Performance Insights & Decision Support:

• Monitor retail sales and KPI trends to identify growth opportunities and potential risks. Establish monitoring mechanisms to track daily, weekly, and monthly target achievement, promptly identifying performance gaps.
• Conduct multi-dimensional performance analysis by store, category, staff, and CRM segments to drive data-driven insights.
• Maintain close communication with Store Managers and Area Managers to gain deep business understanding and support management decision-making through regular performance reviews and business evaluations.
• Prepare regular performance reports and ad-hoc management presentations to highlight key findings and recommend actionable improvement strategies.
• Collect and analyze store feedback and competitor dynamics to inform strategic adjustments.

Business Planning & Forecasting

• Create the annual business planning and sales forecasting processes, leveraging historical performance, market trends, and network plans.
• Develop and govern the target-setting methodology and allocation logic, ensuring alignment with business priorities and store potential.
• Collaborate closely with Merchandising, Marketing, CRM, and Finance teams to anticipate market trends and plan for upcoming promotions/event.
• Ensure rational allocation of resources (e.g., gifts, event plan) in accordance with target settings.
• Maintain and regularly update the retail calendar to ensure operational alignment across teams.

Incentive Design and Tracking Infrastructure:

• Collaborate with Retail and other cross-functional departments to design commercially viable incentive schemes.
• Precisely calculate commission and incentive results, ensuring accuracy and strict adherence to budget constraints.
• Monitor the effectiveness of incentive programs and recommend timely adjustments based on business performance and strategic direction.

Retail Audit & Compliance

• Establish unified internal audit standards for the retail team and maintain close liaison with Group Internal Audit to stay updated on the latest compliance requirements.
• Disseminate audit guidelines to the team, organize regular compliance training, and develop practical tools to facilitate adherence.
• Continuously track and monitor execution across all stores to ensure full compliance with corporate policies and regulatory standards.

Qualifications & Requirements

• Bachelor’s degree in Business Analytics, Finance, Economics, or Retail Management.
• At least 3–5 years of experience in Retail Analytics, Business Control, or Commercial Planning within the luxury or premium fashion sector.
• Proven track record of using data to drive sales improvements.
• Excellent command of Excel (V-lookup, Pivot table) and PowerPoint for reporting and presentations.
• Experience of budget planning and management.
• Excellent planning skills and presentation skills
• Excellent communication, negotiation, and interpersonal skills,
• Fluent English; team player; proactively; full of energy & passion for KENZO