Assistant Manager, Quality Assurance

Position

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

Purpose

As the core leader of Sephora collection quality team, you will be responsible for executing the full-chain quality strategy from product conception to launch, and then to lifecycle management. You are not only the guardian of product quality, but also an enabler of business development. By running an excellent quality management system, driving supplier capability improvement, and ensuring that the brand adheres to compliance bottom lines and excellent quality while developing rapidly.

Duties and Responsibilities

1.     Newness Quality

•       Deeply participate in the early stages of new product development, provide professional input from the perspective of quality and compliance, lead project risk assessments, and nip potential issues in the bud.

•       Define and lead a comprehensive testing plan for new products, coordinate resources from suppliers, third-party laboratories, and other parties, ensure efficient and accurate testing execution, and clear the way for product launch.

•       Lead the process validation, trial production, and production line testing of key projects, and make professional judgments. Based on comprehensive consistency reviews and test reports of formulas, packaging materials, and finished products, make final product release decisions to ensure 100% compliance.

•       Provide robust technical documentation support for product registration, ensuring a smooth registration process.

2.     Life Cycle Management Quality

•       Establish and implement a quality monitoring system for replenishment product. Ensure the continuous stability of product quality through multiple checks, including sample confirmation before mass production, quality process control, and finished product inspection.

•       Lead the investigation of major customer complaints and non-conforming products, conduct in-depth root cause analysis, facilitate the development and tracking of effective closed-loop corrective and preventive measures, and safeguard consumer rights and brand reputation.

•       Lead the preparation of monthly quality reports. Through in-depth analysis of sample retention management, annual sampling inspection plans, customer complaint data, etc., gain insight into quality trends and provide data-driven decision support for product improvement and process optimization.

3.     Quality System Compliance

•       As a core supporter to QSRP, continuously optimize of the QMS to ensure its efficient adaptation to business needs.

•       Lead the response to internal and external audits, and track the implementation of corrective and preventive measures.

•       Responsible for maintaining the supplier database and conducting performance evaluations, formulating and implementing annual audit plans (covering GMP, environmental, social responsibility, etc.), and promoting continuous improvement in supplier quality, compliance, and sustainability through professional audits and feedback.

•       Conduct regular on-site production inspections and consistency checks, proactively identify quality risk points in the production process, and promote suppliers to develop effective improvement plans.

Perform other duties as assigned by line manager.

Qualifications

•       Bachelor's degree or above in in chemistry, pharmacy, bio-engineering or related majors.

•       Over 10 years of experience in quality management within the cosmetics industry, with at least 5 years in a core role within a factory's quality department or a third-party laboratory. Proficient in cosmetics production processes, testing methods, and GMP standards.

•       Expert in China's "Regulations on the Supervision and Administration of Cosmetics" and its supporting regulations, with strong compliance awareness and risk identification capabilities.

•       Possess a professional auditor background and be familiar with various audit standards (such as China GMP, ISO22716, SA 8000, EcoVadis, etc.).

•       Be familiar with the operational mode and capability assessment of third-party testing laboratories.

•       Excellent leadership ability, capable of leading the team to efficiently deliver results in a fast-paced and dynamically changing environment.

•       Excellent communication and coordination skills, able to establish good cooperative relationships with cross-departmental teams and external suppliers.

•       Strong problem-solving skills and analytical thinking, able to handle multiple priority tasks simultaneously, with a focus on details and results.

•       Fluent English communication skills.

Here, you will find:

•       Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit

•       Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead

•       Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference

Join us and belong to something beautiful!