EC Operation Executive

Position

Role Overview

We are seeking a detail-oriented and proactive E-commerce Operations Executive to support the daily execution of our luxury fragrance business on key Chinese e-commerce platforms, primarily **Tmall** and JD.com. This role will serve as a crucial link between internal teams and external partners, ensuring smooth operational workflows, accurate inventory management, and high-quality customer engagement through CRM and content support.

Key Responsibilities

**1. Platform Operations & Order Management**

• Execute daily operational tasks on Tmall and JD.com, including product listing maintenance, price updates, and promotional setup in alignment with marketing calendars.
• Manage the end-to-end order processing workflow, ensuring timely coordination with logistics partners and customer service teams to maintain high fulfillment standards.
• Monitor stock levels across platforms, assist in forecasting, and coordinate with supply chain teams for replenishment and allocation to prevent out-of-stock situations or overstocking.
• Handle routine administrative processes related to platform compliance, invoice management, and sales reporting.

**2. CRM & Customer Experience Support**

• Support the execution of CRM campaigns on Tmall and JD.com, including member recruitment activities, point redemption programs, and exclusive gift-with-purchase setups.
• Assist in analyzing customer data to identify trends and support targeted retention initiatives.
• Collaborate with the customer service team to ensure brand tone consistency in consumer interactions and resolve escalated operational issues related to orders or memberships.

**3. Content & Digital Asset Coordination**

• Coordinate with internal marketing teams and external agencies to ensure timely delivery and accurate upload of digital assets (product images, videos, banners) to Tmall and JD.com.
• Perform quality checks on live pages to ensure visual consistency with Bulgari’s luxury brand standards and correct implementation of campaign mechanics.
• Support the localization and adaptation of global content assets for local e-commerce channels.

**4. Cross-functional Collaboration**

• Work closely with Marketing, Supply Chain, IT, and Finance teams to streamline operational processes and improve efficiency.
• Liaise with Tmall and JD.com platform account managers to stay updated on new tools, rules, and best practices.

Qualifications

• Bachelor’s degree in Business, Marketing, or a related field.* 2–4 years of experience in e-commerce operations, preferably within the luxury, beauty, or fragrance industry.
• Hands-on experience operating on **Tmall (Brand Store)** and **JD.com** platforms is essential.
• Strong understanding of e-commerce backend systems, order management processes, and basic CRM mechanics.
• Excellent attention to detail, with the ability to manage multiple tasks in a fast-paced environment.
• Proficient in Excel and PowerPoint; familiarity with data analysis tools is a plus.
• Fluent in Mandarin and English (written and spoken).
• Passion for luxury brands and a strong sense of aesthetic appreciation.

What We Offer

• Opportunity to work with a prestigious luxury maison.
• Dynamic and collaborative work environment.
• Competitive compensation and benefits package.