Department Manager - Pitt Street

  • Company: Sephora Australia Pty Ltd
  • Country / Region : Australia
  • City : Sydney
  • Business group: Selective Distribution
  • Contract type: Permanent Job
  • Function: Retail
  • Reference No.: 243928
  • Date of publication: 2024.04.08


Department Manager - Pitt Street



At Sephora, we believe that beauty thrives in diversity and discovery. Our purpose is to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us. 


Due to internal mobility by promotion, join Sephora and be part of the Flagship Store at Pitt Street as Department Manager (Senior Beauty Advisor) on a Full-Time (38hr) basis. This is your opportunity to bring your passion, share your knowledge, and make your mark at a leading global beauty retailer.  


Sephora is part of the Global Louis Vuitton Moet Hennessey Group which is the world's largest luxury goods conglomerate. Across Australia and New Zealand, we have circa 30 stores, a growing online platform and we plan to expand this year on year. Not only do we offer diverse store opportunities, we also have our head office based in Sydney CBD. 


Some of our well-liked benefits: 

  • Opportunities for personal development here in Australia and New Zealand 
  • Opportunities across our global group of high-end luxury brands 
  • Gifted products throughout the year along with store discounts of up to 45% off 
  • Paid Parental Leave, Birthday Leave & Personal Leave  
  • Health and well-being initiatives including: Discounted Gym memberships & 24/7 Mental Health well-being programs 
  • Life Insurance 
  • Unique online learning platform 
  • Fun social calendar 
  • Up to $29.04/hr + Super + Commission
  • Rotating roster schedule


The opportunity:

As a Department Manager, you are our Senior Beauty Advisors and you’ll support the Store Manager and Assistant Store Manager in leading the team in a fast-paced and exciting retail environment to deliver an unbeatable client experience.


You'll also play a key role in:

  • Driving a selling culture within your team to meet KPI's and promote Sephora's values and motivate the team
  • To utilise and exploit data to support with operational decisions by working closely with the Store Manager and Assistant Store Manager.
  • Consistently raise performance and capability of the team to support developing internal talent
  • Implement a continuous improvement mentality within the team and work in partnership with the wider team.
  • Serving as the point of contact for client and cast member matters to deliver first class customer service within a fast-paced environment and confidently make store decisions.


At Sephora you will have the opportunity to work across all our categories from beauty, skincare, haircare, and wellness. You will be equipped with initial onboarding training and continuous learning through our unique online learning platform and field trainers to help customers discover Sephora's amazing offerings. By being part of Sephora and the LVMH community, your options for discovery and career growth are endless.


You'll shine here if you:

  • Have a passion to support and lead your team to provide our customers with meaningful in-store experiences that build brand loyalty through promoting elevated positive behaviours.
  • Want to see the success of your leadership by assisting in managing the profit and loss of your store by monitoring stock levels to maximise sales; identify, analyse, and forecast sales or issues.
  • Are open to drive operational initiatives including brand events, training, and supporting visual merchandising changes to ensure the store represents the Sephora brand and culture.
  • Have a passion to maintain a strong and positive culture where everyone is valued, recognized, and enabled to succeed through feedback and career development, coaching, learning, and recognition.
  • Value core metrics to measure performance, improve, and achieve Sephora's vision of being the most loved beauty community. You'll also monitor KPIs and help develop store talent.


We would love to hear from you if:

  • You're passionate about excellent client service and experiential retail
  • You have previous retail management experience at a big box retailer
  • You have excellent organizational, analytical, and business management skills
  • You're a hands-on leader who loves being on the sales floor to motivate, coach, and help our team members succeed
  • You have strong emotional intelligence, communication skills, and the ability to influence team members at all levels
  • Have a drive for results with a history of exceeding sales targets and KPI's
  • Are proficient in using the Microsoft Office Suite


Please keep in mind when considering a role at Sephora that each of our stores have their own individual needs. Only Australian Citizens or Permanent Residents will be considered for this opportunity.


As our busiest days of trade are between Thursday to Sunday the ideal candidate will be able to provide 5 full days of availability across key trading times including late-night and weekend availability.


Your application:

Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.


If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.