Boutique Manager

  • Company: Christian Dior Couture
  • Country / Region : Asia Pacific
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 10 years
  • Reference No.: CDC03556
  • Date of publication: 2020.09.10


Title : Boutique Manager

Place of work :  Boutique in Seoul area


  • Work experience in luxury industry
  • Successful track record of sustained sales performance and growth in store
  • Capable with driving business growth and client recruitment
  • Strong interpersonal skills to build up and maintain essential relationship with clients
  • Good at multi-tasking in a refined manner
  • Strong sense of new paradigm of retail and customer experience
  • Capable with a commercial background
  • International experiences to bring with different angle against status quo
  • Extensive customer/commercial network
  • Inspired leadership to lead high-performing team

Additional information

Key Responsibilities

Major Role

  • Boutique performance
  • Develop a client portfolio
  • Team Management
  • Develop the Dior Universe
  • Maintain the Boutique Image
  • Back-office organization

Compulsory Business

Boutique Performance:

  • Drive for results: Increase Boutique sales
  • Set targets to your department managers and define their targets per product categories in line with the budget of the Boutique
  • Achieve the targets set
  • Monthly and yearly budgets of the Boutique
  • Sales results by product category across the departments
  • KPI Resources (hit rate, average sales, units per sale, capture rate…)
  • Optimize stock levels and sell through by knowing the trends and communicating with buyers
  • Communicate business updates regularly and efficiently to the Head Office

Customer Relation and Services:

    • Be a role model, and host the clientele as in your own house, inside the Boutique and increase customer flow by locally develop a network of clients and strengthening customer loyalty within a community, and develop a clientele with a high potential and profile for sales
    • Guarantee the correct upkeep of the client database and use it to optimize client loyalty
    • Responsible for the optimization of the use of the VIP Room, organize appointments with “Elite” customers
  • Active participation to events creation and organization of in order to develop sales of all product categories

Team Management:

    • Be the leader by bringing prestige, vision and optimism to your teams.
    • Develop sales and management skills of your team, delegating responsibilities to your managers and controlling their performances regularly. (Monthly Touch Base)
    • Recruit staffs, integrate the new comers, motivate the team and develop their skills by applying briefings, ad hoc observation and coaching, feed-back, realignment and appraisal, and by giving a formal appraisal to each department manager on monthly basis, encouraging synergies between floors
    • Set appropriate priorities and know how to communicate them efficiently
  • Lead a weekly meeting to the whole sales team and participate to department meetings on daily basis

Develop the Dior Universe:

  • Have a clear and positive vision of the business and be able to drive individual responsibilities in order to achieve substantial growth in each department
  • Find appropriate action to develop cross selling and improve the customer foot flow on each floor
  • Open to changes, able to take the corrective measures when required