Commercial & Operations Intern

  • Company: Guerlain
  • Country / Region : United Kingdom
  • City : London
  • Business group: Perfumes & Cosmetics
  • Contract type: Internship
  • Function: Retail
  • Experience required: Beginner
  • Reference No.: GUER02289
  • Date of publication: 2021.06.25




•    To support the business by providing accurate, meaningful, timely analysis and        reporting to drive business decisions.
•    To carry out daily tasks and projects to support the field and store-based teams. 
•    Being the first point of contact for all Area Manager Team queries.
•    Assist with all adhoc requests from EMEA and UK teams


Collate and update Retail Reports (including):

o   Assist HR with weekly & monthly commission reports (IPOS) Weekly retail dashboard every Monday morning and share with the Senior Team.
o    Monthly Sales & KPI trackers and share with the Area Managers.
o    Assist Retail Operations Coordinator with the monthly Harrods Scorecard for EMEA.
o    Monthly Top 50 store report for EMEA.
o    Flagship stores Monthly Business Performance (MBP) reports.
o    Assists Retail Operations Coordinator with weekly IPOS report (if needed).

Temporary Staffing:

o    Request and secure the best agencies and temporary staffing for each store.
o    Ensure that all approvals have been granted by the Head of Retail & Operations Coordinator
o    Create the purchase orders and communicate them to the agencies in a timely manner.
o    Work with the Accounts Team to clear all invoices at the end of each month.

Stock management and replenishment: 

o    Assist the Retail Operations Coordinator with updating the monthly tester levels online with customer services. 
o    Assist the Retail Operations Coordinator with managing PPE stock online and forecasting.
o    Update the monthly stock take for Harrods Salon and share with Finance.
o    Order fragrance atomisers to the office for Harrods and Selfridges.
o    Order exclusive testers and bags for head office ensuring that there are always enough quantities available.
o    Send pre-series and testers to the Area Managers to assist with sell-in presentations.
o    Order all incentive prizes with the Retail Operations Coordinator.

Admin support:

o    Assist with the International Handbook updates and rollout
o    Assist with updating the UK Operational Guidelines (Big Black Book)
o    To support the Retail Operations Coordinator with project management of IPOS (digital sales consultations, new stores, adding/removing consultants, adding monthly targets & chasing up on reported issues with stores)
o    Ensure purchase orders and coding of all invoices are completed in an accurate and timely manner.
o    Coordinate and assist on all retail events ranging from consultant awards, city meetings, brand conference presentations, hotel bookings, flights and activities bookings. 
o    Send updated operational admin packs to consultant doors.
o    Support in ordering testers for the all stores when needed for new launches or basic replenishment 
o    Assist Area Managers to update Beauty Consultant sales on web-reporting if & when needed.



Technical Skills

•    Advanced in Excel 
•    Competent in PowerPoint  
•    Business school graduate
•    Ability to think outside the box, and problem solve.
•    Strong Written and Oral communication skills.
•    Fluent in English 


•    Strong analytical understanding
•    An aptitude for detail & numbers
•    Proven ability working on reporting systems
•    Strong team player
•    Passionate
•    Enthusiastic
•    Flexible, yet structured approach
•    Fast Learner
•    Self-starter
•    Driven & Ambitious to learn and develop.
•    A natural affiliation with a fast-paced environment


Additional information

This is a full time, 12 month internship role based in London.