POSITION: COMMERCIAL & OPERATIONS INTERN
REPORTS TO: RETAIL OPERATIONS COORDINATOR
PURPOSE OF THE ROLE:
• To support the business by providing accurate, meaningful, timely analysis and reporting to drive business decisions.
• To carry out daily tasks and projects to support the field and store-based teams.
• Being the first point of contact for all Area Manager Team queries.
• Assist with all adhoc requests from EMEA and UK teams
Collate and update Retail Reports (including):
o Assist HR with weekly & monthly commission reports (IPOS) Weekly retail dashboard every Monday morning and share with the Senior Team.
o Monthly Sales & KPI trackers and share with the Area Managers.
o Assist Retail Operations Coordinator with the monthly Harrods Scorecard for EMEA.
o Monthly Top 50 store report for EMEA.
o Flagship stores Monthly Business Performance (MBP) reports.
o Assists Retail Operations Coordinator with weekly IPOS report (if needed).
o Request and secure the best agencies and temporary staffing for each store.
o Ensure that all approvals have been granted by the Head of Retail & Operations Coordinator
o Create the purchase orders and communicate them to the agencies in a timely manner.
o Work with the Accounts Team to clear all invoices at the end of each month.
Stock management and replenishment:
o Assist the Retail Operations Coordinator with updating the monthly tester levels online with customer services.
o Assist the Retail Operations Coordinator with managing PPE stock online and forecasting.
o Update the monthly stock take for Harrods Salon and share with Finance.
o Order fragrance atomisers to the office for Harrods and Selfridges.
o Order exclusive testers and bags for head office ensuring that there are always enough quantities available.
o Send pre-series and testers to the Area Managers to assist with sell-in presentations.
o Order all incentive prizes with the Retail Operations Coordinator.
o Assist with the International Handbook updates and rollout
o Assist with updating the UK Operational Guidelines (Big Black Book)
o To support the Retail Operations Coordinator with project management of IPOS (digital sales consultations, new stores, adding/removing consultants, adding monthly targets & chasing up on reported issues with stores)
o Ensure purchase orders and coding of all invoices are completed in an accurate and timely manner.
o Coordinate and assist on all retail events ranging from consultant awards, city meetings, brand conference presentations, hotel bookings, flights and activities bookings.
o Send updated operational admin packs to consultant doors.
o Support in ordering testers for the all stores when needed for new launches or basic replenishment
o Assist Area Managers to update Beauty Consultant sales on web-reporting if & when needed.
• Advanced in Excel
• Competent in PowerPoint
• Business school graduate
• Ability to think outside the box, and problem solve.
• Strong Written and Oral communication skills.
• Fluent in English
• Strong analytical understanding
• An aptitude for detail & numbers
• Proven ability working on reporting systems
• Strong team player
• Flexible, yet structured approach
• Fast Learner
• Driven & Ambitious to learn and develop.
• A natural affiliation with a fast-paced environment
This is a full time, 12 month internship role based in London.