Position
TAG Heuer: The Swiss Avant-Garde watchmaker since 1860. Avant-garde is our culture and philosophy. Our unique heritage is built on a disruptive mindset, an innovative approach and a cool and free-minded spirit to think ahead and establish records. The TAG Heuer watches and chronographs are an authentic concentration of innovation, design and engineering for bold, self-confident people who are connected to the future.
If you like challenges, out-of-the-box thinking and teamwork, there is an opportunity for you in Stockholm to join our Brand and the Watches of Switzerland Group as Deputy Boutique Manager.
You will assist the Boutique Manager in his mission of managing store sales, operations, animation, and staff management:
COMMERCIAL PERFORMANCE
Optimize sales & reach the targets, in line with the objectives (product mix, focus per collection etc)
Monitor & analyze the sales, follow-up on merchandise needs
Report key performance elements on daily, weekly, monthly basis
Implement 360° action plans to increase the turnover, follow up & impact measure
TEAM MANAGEMENT
Animation of the objectives with the Team
Implement routines for both life of the boutique & selling ceremony
Develop the Team’s talents to ensure a perfect adequation with the brand & the excellence of service required
Overview the grooming of the team
STORE MANAGEMENT
Ensure the perfect maintenance of the boutique & the excellence of service (windows, displays, cleaning, welcoming, sales)
Guarantee the good organization of the daily life in the boutique (communication tools with the team, performance follow-up, plannings)
Manage the stock (inventory, storage)
Ensure the boutique operations are respecting the central guidelines & standards
CLIENTELING
Recruit, retain & upgrade your local clientele while taking full advantage of the tourists flow
Develop the client data base with a maximum of information & animate it to create unique experiences for the clients
Manage the key CRM KPI’s as a daily priority with your team
BRAND AMBASSADOR
Be a brand ambassador at local level
Connect with local people of influence, inside & outside the boutique
Promote the brand locally through dedicated initiatives
Be pro-active to organize in-door, out-door & digital events for your audience (suggest ideas, develop the concept with Marketing Manager, implement, attend, follow-up the events)
Profile
Minimum experience of 3-5 years in management of a luxury or premium boutique (an experience in Watches industry is a plus)
Driven by performance & results oriented, always showing pro-activity to deliver excellence
Excellent communication, interpersonal and negotiation skills
Efficient in analysis & reporting
Leadership, Team spirit & Commitment are key
Good understanding of the region of Stockholm & Luxury industry in Sweden.
Fluent in Swedish & English
