Position
An exciting opportunity within a dynamic and fast-growing business awaits the right candidate. This is a busy but friendly environment that will suit an organized person with a great balance of having an eye for detail and high-level view and paired with plenty of team spirit.
Responsibilities:
Reporting directly to the Retail Manager, the Training Manager is responsible for:
- Adapt and animate TAG Heuer training programs across Italy, acting as a business partner with the Sales and Marketing teams
- Alongside HQ Training team, develop and co-build training and coaching programs using the appropriate tools (client experience, sales techniques, product & know-how training, history, and Maison DNA)
- Build a Retail training path to support the direct distribution and guide the development of the sales associates
- Set-up a dedicated coaching program for top stores and POS
- Support top management on training needs, linked to business priorities
- Build with the Wholesale team a dedicated training strategy for distributors (animation and training for key partners), linked to business priorities to develop the sell-out
- Pilot Mystery Shopping waves in liaison with the sales teams: develop Retail excellence (sales ceremony, client experience, CRM activity, etc.) alongside the store managers
- Follow-up and reporting of the training activities (ROI, e-learning tool) with an emphasis on continuous improvement
Profile
- Bachelor’s degree and above with min. 5 years of field experience (sales, boutique supervision, training)
- Min. 3 years of retail specific training experience and ideally 2 years of project management experience (organized and details oriented)
- Fluent in Italian and English
- Global vision & understanding of the retail network
- Proven ability to adeptly prioritize, organize and manage multiple projects
- Work well with others as well as independently with minimal supervision
- Expertise with the entire Microsoft Office Suite
- Outstanding written, verbal communication and presentation skills
- Able to travel 70% or your work time
- Good sense of humor, charismatic, enthusiastic
