Training Manager

  • Company: TAG Heuer
  • Country / Region : Italy
  • City : Milan
  • Business group: Watches & Jewellery
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 5 years
  • Reference No.: TAGH01685
  • Date of publication: 2024.04.04


An exciting opportunity within a dynamic and fast-growing business awaits the right candidate. This is a busy but friendly environment that will suit an organized person with a great balance of having an eye for detail and high-level view and paired with plenty of team spirit.


Reporting directly to the Retail Manager, the Training Manager is responsible for:

  • Adapt and animate TAG Heuer training programs across Italy, acting as a business partner with the Sales and Marketing teams
  • Alongside HQ Training team, develop and co-build training and coaching programs using the appropriate tools (client experience, sales techniques, product & know-how training, history, and Maison DNA)
  • Build a Retail training path to support the direct distribution and guide the development of the sales associates
  • Set-up a dedicated coaching program for top stores and POS
  • Support top management on training needs, linked to business priorities
  • Build with the Wholesale team a dedicated training strategy for distributors (animation and training for key partners), linked to business priorities to develop the sell-out
  • Pilot Mystery Shopping waves in liaison with the sales teams: develop Retail excellence (sales ceremony, client experience, CRM activity, etc.) alongside the store managers
  • Follow-up and reporting of the training activities (ROI, e-learning tool) with an emphasis on continuous improvement


  • Bachelor’s degree and above with min. 5 years of field experience (sales, boutique supervision, training)
  • Min. 3 years of retail specific training experience and ideally 2 years of project management experience (organized and details oriented)
  • Fluent in Italian and English
  • Global vision & understanding of the retail network
  • Proven ability to adeptly prioritize, organize and manage multiple projects
  • Work well with others as well as independently with minimal supervision
  • Expertise with the entire Microsoft Office Suite
  • Outstanding written, verbal communication and presentation skills
  • Able to travel 70% or your work time
  • Good sense of humor, charismatic, enthusiastic