Store Manager - North Shore - New Store Opening (12 month fixed-term)

Position

Store Manager - North Shore - New Store Opening (12 month fixed-term)

Profile

At Sephora, we believe that beauty thrives in diversity and discovery. Growing is an important part of our strategy, and due to Sephora’s continued success in the Australian market, we are excited to announce the expansion of our stores in Sydney!

Join Sephora with this exciting new store opportunity located in Sydney's North Shore, to lead the team as Store Manager on a full-time, 12 month fixed-term basis. This is your opportunity to bring your passion, share your knowledge, and make your mark at a leading global beauty retailer.

Overview

Manage the service, people development, merchandising, and operational functions of the store and ensure the adherence to the Sephora concepts and culture, ensuring maximum profitability and compliance with Sephora’s objectives and policies.

Job Responsibilities

Store Budget and Business Results

• Forecast sales and payroll with District Manager and Director of Stores and Client Experience to drive store results
• Maintain optimum store staffing levels to deliver an exceptional client experience while adhering to budgetary goals
• Utilize client service reporting and onstage observation to monitor service levels and remedy areas of opportunity
• Monitor daily, weekly, monthly sales results and communicate to staff members as well as report through to HQ
• Analyse sales trends and react appropriately
• Develop strategies to grow the business, leveraging client loyalty program, events, product knowledge and services
• Utilize time and planning tools effectively to ensure that business and operational results are achieved
• Manage and measure the effectiveness of business strategies. Adjust game plan as needed
• Be aware of store’s total gross profit
• Achieve store’s sales plans and operating profits while maintaining expenses
• Monitor and participate in programs to reduce shortage/loss.

People Development/Human Resources

• Recruit, interview, and hire staff members with the assistance of HR
• Train, delegate to, and supervise management team members to develop their leadership and business skills
• Ensure that a coaching culture is present in store, where everyone receives timely acknowledgement for their successes and feedback on areas of opportunity
• Ensure that all employees receive quarterly development meetings and plans
• Conduct and ensure fair and timely performance evaluations of all staff members
• Consult and communicate staff issues to Human Resources and District Manager as needed
• Confront and document unsatisfactory performance and policy violations in a consistent and timely manner. Inform and motivate staff to meet stores goals and comply with policies
• Schedule employees in accordance with Sephora’s policies to provide excellent client service
• Ensure a safe, clean, and organized workplace and store
• Respect diversity
• Respect confidentiality
• Monitor, embrace, and adhere to all client service policies according to the Concept
• Conduct meetings with all store management team members to ensure consistent communication

Training

• Ensure that all new store staff successfully complete their store onboarding training before assuming their responsibilities
• Conduct staff training classes as necessary in line with Training Manager needs
• Ensure that product knowledge training is scheduled and successfully completed in line with Training Manager
• Ensure that the team is fully trained on corporate initiatives and store policy and procedures, including the POS Manual. Encourage cross-training between specialists and all consultants.

Merchandising

• Ensure that Sephora’s merchandising concepts are set up and maintained at all times
• Ensure standards of cleanliness and organization are maintained
• Ensure inventory levels are being managed and maintained throughout the store
• Ensure key product launches and initiatives are fully supported
• Maintain an area of pride program in store.

Operations

• Ensure compliance with all Sephora policies and procedures
• Maintain acceptable scores on the Audit
• Train staff and enforce Sephora’s cash handling and shortage prevention procedures
• Ensure that store funds (including petty cash) and deposits are maintained in accordance with Sephora’s policies
• Monitor stock levels on all inventory items. Conduct inventories on a timely basis/maintain updated inventory records
• Complete all paperwork procedures that are necessary for the store’s function promptly and accurately
• Ensure procedures for receiving, transferring and returning merchandise are adhered to
• Communicate inventory issues/concerns to Country Manager and Supply Chain Manager
• Maintain store safety standards
• Ensure that standards of safety and cleanliness are maintained
• Ensure there is on floor supervision at all times
• Ensure compliance with sampling policies and procedures

As a Role Model

• Demonstrate and model client service and on floor leadership standards
• Be punctual at work and with all deadlines
• Demonstrate self-control in all circumstances
• Demonstrate enthusiasm
• Demonstrate high ethical standards
• Take initiative
• Positive behaviour towards personnel, company, and clients
• Be available to and flexible with staff.

Management / Reporting Line

The Store Manager will report to the District Manager

Knowledge and Skills Required

• Excellent communication, service, and analytical skills
• Cosmetic experience desirable
• Proficient in Windows, Word, Excel

Experience Preferred

• 3-4 + years in retail/store line management

Requirements of the Job

• Verbally communicate with clients and store employees in a clear manner
• Operate POS, computer and calculator
• Lift and carry boxes of up to 8kg safely
• Work in a fragrance filled environment
• Bend and stretch to stock shelves
• Handle and apply cosmetic products to clients
• Willingness to work flexible hours including weekends
• Follow personal appearance guidelines as stated in the Employee Handbook
• Consistent and reliable attendance
• Count cash and balance registers.