Area Manager Switzerland, Austria, Czech Republic (m/w/d)

Position

Tiffany & Co. ... the name instills images of true Love, romance and The Blue Box. It is a symbol of excellence. For 180 years Tiffany has created a legacy of exquisite design and romantic ideals. Tiffany & Co.'s rich heritage of celebrated artists, milestones and magnificent jewelry sets the foundation upon which our employees stand. It is these employees and their ardent love for the brand that creates a place to work unlike any other. Tiffany employees are a rare combination of passionate, loyal, charismatic, polished, kind, and focused individuals. They set very high expectations for themselves, their employees and their peers. In turn, Tiffany believes its people are its greatest asset and works everyday to make the Tiffany dream come true for its employees. The love story between Tiffany and its employees is the embodiment of the brand and leads to a magical mix that is only… Tiffany.

The Area Manager for Switzerland, Austria and Czech Republic is accountable for driving and delivering their own cluster performance to exceed business expectations.  Leading from the front they will enhance and encourage curiosity, boldness, passion, diversity and global thinking amongst their team to create a culture of excellence. 

The Tiffany Area Manager will effectively lead, develop and support the sales and operations of multiple store locations to meet and/or exceed sales plans and profitability targets.  The Tiffany Area Manager is a dynamic, attentive and inspiring leader who has mastered relationship building with internal and external clients; someone that could be called a mentor, a teammate, a coach, while setting expectations for unsurpassed customer service. The Tiffany Area Manager is a strong, decisive and collaborative leader; an individual that locally builds a climate of service excellence and client development by maximizing the performance of motivated, innovative, enthusiastic and engaged employees within the home store along with multi-store location oversight.  A direct emphasis is placed on the importance of focused management training and development. The Tiffany Area Manager is a loyal and constant ambassador of the Tiffany brand.

Key Accountabilities

People

• Demonstrate strong leadership to inspire, motivate and nurture a high performance team, able to demonstrate a range of styles as necessary.
• Deliver a world class service culture through role modelling behaviour
• Empower the team to deliver exceptional service to each client
• Actively develop internal talent to support the business wide succession planning strategy
• Hold quarterly performance review meetings with all members of staff to discuss performance relative to expectations/plans
• Work closely with HR to forecast future staffing requirements
• Build personal network to identify a pipeline of future talent for Tiffany and Co.
• Accountable for the overall employee engagement for the cluster
• Foster a sense of community and healthy wellbeing to enhance the teams feeling of ‘belonging’
• Responsible to delivering effectively corporate announcements and initiatives to gain maximum engagement
• Recruit high performing team members who are able to proactively drive business performance
• Deputise for the Group Retail Director where necessary

Business

• Responsible for driving top line sales performance across the cluster
• Maximise key business KPI’s including Appointment Performance, AUR, Icons and Conversion
• Develop the High Jewellery business in your cluster
• Responsible for cost control management including payroll and general expenses across the cluster
• Demonstrate a strong understanding of the key financial business drivers
• Partner with CVM to deliver exceptional visual standards with a strong commercial focus
• Accountable for delivering a client acquisition and retention strategy within the cluster
• Accountable for nurturing the business of existing top clients through delivering a robust engagement plan.
• Build a strong network internally and externally with key business partners to drive the business
• Maintain excellent audit compliance results across the cluster, including PI Accuracy, Shrinkage and Audit visits

Clients

• Accountable for the total customer experience within the cluster
• Instil a culture of exceptional client service among the team by communicating and reinforcing luxury service expectations
• Maintain consistent attendance to cilent events including Blue Book, EMEA Events, local events and activiations
• Role model the Power of Blue elements
• Identify and develop new ways to enhance the customer experience
• Accountable for the NPS by store
• Demonstrate a deep understanding of the Tiffany customer by location with a detailed knowledge of the top spending customers by store
• Work closely with CRM to ensure that outreach is correctly targeted, ensuring that our outreach campaigns are better and more appropriate than our competetion

 

Qualifications

• Excellent verbal and written communication skills in English and German, additional languages are a plus
• Previous store based management experience, ideally multi-site
• Strong commercial acumen, good understanding of sales drivers
• Strictly self-disciplined in managing deadlines
• Superior interpersonal skills and engaging manner
• Ability to present business strategy to audiences utilizing current technology with strong professional presentation skills
• Proven ability and desire to work in a fast-paced, changing environment
• Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) system