Regional Operations Manager - MAC

Position

The Retail Operations Manager provides strategic operational and sales support for the MidAtlantic. This position will lead and coordinate the communication and in market implementation of global and regional directives and reports into the Vice President of Operations.  The role will ensure consistency and compliance in retail, special events and Blue Book.  The role will be responsible for creating strong partnerships with store management teams and functional groups to create alignment, standardization of store operational processes and procedures resulting in improved efficiencies, effective sales support and a luxury client experience.

 

Job Responsibilities: 

• Partner with MVP and retail management on addressing operational questions or concerns on policy/procedures, including assisting with sales transactions and processing issues to ensure a luxury client experience.
• Align with Global and regional policies and procedures, advocate for operational support as needed and streamline operational tasks.
• Identify opportunities, where feasible, to align with Global and regional policies and procedures. 
• Maintain in-person regular presence in MidAtlantic basis to evaluate and monitor standards, assist as needed with special projects and implementations, as well as perform audits and training.
• Escalate IT issues as necessary and follow-up with local and regional support to resolve in timely manner.
• Partner with Market Vice President and Operations Vice President to prioritize requests and implement best practices.
• Ensure standardization of current and new processes to achieve consistency across stores.
• Identify opportunities for business process improvements to maximize resources in store (such as supply ordering and collateral management) and achieve alignment with Company strategies. Provide feedback and suggestions through established procedures.
• Execute, instruct, and communicate to the team on special projects, procedural changes, and new systems implementations.
• Ensure FOH store presentation consistently meets established standards of our luxury brand.
• Check that all stores are clean, organized, and free of clutter and the BOH is efficiently managed to support all selling opportunities.
• Partner with regional and operations corporate support groups to establish best practices.
• Oversee and monitor operational procedures to ensure compliance (i.e. inventory accuracy, cycle counts, audit reports, POS processing, merchandise transfers, repair processing and maintenance, borrowed merchandise, missing assets, Retail Controls Checklist, CODC, etc.)
• Assess gaps in operational knowledge of store teams to identify training needs and develop solutions in partnership zone operations team.
• Coordinate training efforts and confirm execution for compliance, procedural changes, and new systems implementations.
• Share feedback related training and instructional resources and practices to develop consistency within and across markets.
• Project Manage the Uniform program including but not limited to: ordering, implementation, distribution, storage, and maintenance.

Required Qualifications: 

• College Degree
• 5+ Years Retail Experience, Luxury preferred.
• Proficient in Microsoft Suite
• Strong verbal and written communication skills
• Inventory Management Background
• Previous Multiple Retail Locations oversight or new store opening support

The hiring range for this position ranges from $107,100 - $151,200. The rate of pay offered will be dependent upon candidates’ relevant skills and experience. Retail management are also eligible for bonus and sales incentives.