Travel Retail Boutique Manager
Published on 05.19.2026
Bulgari
リテール
Reference: BULG10446
- Place of employment :
Chuo-Ku, Japan
- Contrat type :
正社員
- Required experience :
5年以上
- Work mode :
フルタイム
Position
Position: Travel Retail Boutique Manager
Company : Bulgari Japan G.K.
Work location : Kanto
Department : Travel Retail
Report to : Travel Retail Manager
Job responsibilities
Position Overview:
The Travel Retail Boutique Manager is responsible for leading the boutique in a fast-paced airport environment, acting as a Brand Ambassador while driving sales performance, operational excellence, and team development.
This role ensures the delivery of a consistent and exceptional client experience, effectively manages high traffic flows, collaborates closely with airport stakeholders, and maximizes business opportunities within the travel retail environment.
Main Accountabilities:
1. Team Leadership & Development
- Lead and develop the boutique team by fostering a high-performance and client-centric culture.
• Provide coaching, feedback, and support individual development through regular follow-ups and objective setting.
• Ensure efficient team organization, scheduling, and peak-time coverage aligned with airport traffic.
2. Sales Performance & Client Experience
- Drive boutique performance by maximizing sales, KPIs, and conversion in a fast-paced travel retail environment.
- Deliver an exceptional luxury client experience to international clientele and lead by example on the sales floor.
- Identify business opportunities and implement action plans to achieve targets.
3. Client Development & CRM
- Develop and maintain strong relationships with clients and VIPs while driving CRM and clienteling initiatives.
- Monitor CRM performance and support commercial events and activations with travel retail partners.
4. Inventory Planning & Sell-In Management
- Propose and submit regular orders (monthly or bi-weekly) to business partners to maintain optimal assortment and stock levels in line with Bulgari guidelines.
- Achieve monthly Sell-In targets defined by Bulgari.
- Monitor stock levels and coordinate replenishment to ensure product availability and minimize stock imbalance.
5. Operations & Stakeholder Management
- Ensure compliance with company procedures, airport regulations, security, and customs requirements.
- Oversee daily boutique operations, stock management, reporting, and visual merchandising standards.
- Maintain strong relationships with airport authorities, landlords, and travel retail partners to support smooth operations and business growth.
6. Business Monitoring & Reporting
- Monitor sales, KPIs, inventory, and business trends through regular reporting and forecasting.
- Consolidate Sell-In/Sell-Out data and support financial reporting.
- Analyze market trends and competitor activities to identify risks and opportunities.
7. Training & Development
- Deliver product and sales training to store staff to enhance product knowledge and sales performance.
Profile
Technical Skills:
- Retail Management / Boutique Management
- Sales Performance Management
- Travel Retail Operations Knowledge
- Compliance & Regulatory Understanding (customs, airport rules)
- CRM & Clienteling
- Inventory & Stock Management
- Strong analytical and reporting skills
- Fluent Japanese & English (additional languages are a plus)
Soft Skills:
- Client-centric mindset
- Leadership & team development
- Strong interpersonal and communication skills
- Ability to perform under pressure in a fast-paced environment
- Proactivity and adaptability
- Cultural sensitivity (international clientele)
- Results-driven mindset
- Resilience and flexibility (shift-based environment)
- Entrepreneurial mindset
Additional information
Technical Skills:
- Retail Management / Boutique Management
- Sales Performance Management
- Travel Retail Operations Knowledge
- Compliance & Regulatory Understanding (customs, airport rules)
- CRM & Clienteling
- Inventory & Stock Management
- Strong analytical and reporting skills
- Fluent Japanese & English (additional languages are a plus)
Soft Skills:
- Client-centric mindset
- Leadership & team development
- Strong interpersonal and communication skills
- Ability to perform under pressure in a fast-paced environment
- Proactivity and adaptability
- Cultural sensitivity (international clientele)
- Results-driven mindset
- Resilience and flexibility (shift-based environment)
- Entrepreneurial mindset
BVLGARI
MAISON
Bvlgari was founded in the heart of Rome in 1884. Over the decades, the Brand has established a worldwide reputation as magnificent Roman High Jeweler and icon of Italian art of living. Through a pioneering vision, the company’s international success has evolved into a global and diversified luxury purveyor of products and services, ranging from fine jewels and high-end watches to accessories and perfumes, and featuring an extended network of boutiques and hotels.Demonstrated through its numerous philanthropic partnerships, Bvlgari deeply believes in innovating the present for a sustainable future through its commitment to Social & Environmental Responsibility and giving back – to nature and to the community. In 2024 the Maison announced the creation of Fondazione Bvlgari, reinforcing its devotion to building a meaningful tomorrow through care, generosity and long-term dedication.
Crafting Dreams Starts With Yours
At LVMH, people make the difference in the art of crafting dreams.Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.
