Sales Associate / Senior Sales Associate

Position

Step into the world of Dior as a Sales Associate / Senior Sales Associate and embark on a journey of luxury and style. Delight in curating unforgettable experiences for our esteemed clientele, while immersing yourself in the essence of haute couture and exceptional craftsmanship. Join us in redefining elegance and sophistication, where every interaction becomes an opportunity to showcase the timeless allure of Dior.

As a Sales Associate / Senior Sales Associate, you will play a pivotal role in providing an outstanding customer experience to our clients. You will be responsible for building and maintaining relationships with our discerning clientele, driving sales, and contributing to the overall success of our boutique. Your exceptional product knowledge, attention to detail, and dedication to service will help us uphold the prestige of our brand.

Job responsibilities

► Drive Sales & Targets

• Achieve monthly individual sales targets and contribute to the overall boutique target.
• Consistently deliver an exceptional client experience that results in both new and repeat business.
• Maintain an in-depth understanding of our product range to provide clients with insightful product recommendations.
• Cultivate repeat business by building and maintaining strong, loyal client relationships, following up on potential sales, and ensuring a high rate of return clients. Assist clients in selecting products that meet their needs, preferences, and lifestyle.

► Client Development

• Deliver personalised, high-touch service to each client, ensuring a memorable and luxurious shopping experience.
• Build and maintain long-lasting relationships with clients by keeping detailed records of customer preferences and purchases to offer personalised follow-ups and tailored service.
• Participate in store events, promotions, and VIP client outreach to enhance client engagement and increase sales.
• Build and manage a client portfolio to ensure ongoing client outreach, engagement, and loyalty.
• Explore prospects and identify new opportunities to attract potential clients.

► Operations

• Provide after-sales service, assisting with exchanges, repairs, and alterations as needed to maintain client satisfaction.
• Handle stock with care, ensuring accurate inventory management and partake in stock-take activities.
• Adhere to compliance regulations and execute accurate cashiering procedures.

► Product Knowledge and Other Related Trainings

• Participate in training sessions on new product launch collections, brand history, and the selling ceremony.
• Engage in continuous learning, including exploring paths in management, operations, fashion styling, and elite client management, to enhance your skills and contribute to the growth of the business.

Profile

► Education & Professional Qualifications

• Bachelor's degree and above.

► Work Experience

• Minimum of 5 years of experience in sales, customer service, or client relations, preferably in a luxury retail environment.

Additional information

► Other Requirements

• Strong communication skills with an ability to engage with an upscale clientele.
• Deep interest in fashion, luxury goods, and trends.
• Professional appearance and demeanour.
• Ability to work flexible hours, including weekends and holidays.
• Detail-oriented with the ability to manage multiple tasks in a fast-paced environment.
• Self-motivated, proactive and passionate in luxury fashion industry.
• Ability to perform under pressure.