CDI Global Business Performance Manager – Digital & Omnichannel (F/H)

Published on 05.06.2025

Christian Dior Couture

Digital

Reference: CDC12490

Place of employment :
Paris, France
Contrat type :
CDI
Required experience :
Minimum 10 ans
Work mode :
Plein Temps

Position

As part of the Global Digital & Omnichannel team, reporting to the Head of Business Performance & Digital Platform, you will manage the performance of the global e-Commerce business across all zones. You will be responsible for forecasting, monitoring and analyzing our sales performance across all different regions and categories, providing strategic insights and recommendations to optimize our operations and client experience. You will also work closely with the finance, supply chain, and marketing teams to ensure alignment and coordination of our activities. You will manage a team of 3 talents.

Job responsibilities

• Business Planning

o Build-up the central E-commerce sales yearly & monthly “Best Estimate” by zone at universe and category levels, considering market trends (internal & external), historical data, collections or product launches, latest marketing & go-to-market strategies

o Analyze and consolidate the E-commerce revenue forecasts for all zones at universe and category levels, to align on the commercial ambition of each E-commerce zone, involving e-Merchandising, finance and supply chain teams

o Derive the E-commerce yearly and monthly sales plan into Performance KPIs (e.g. demand revenue, traffic, conversion rate, average order value), setting up relevant targets and benchmarks for each zone

o Contribute to budget and P&L constructions and follow them up, in collaboration with controlling and zones

o Develop the construction of seasonal sales objectives prior to each showroom, in the context of the Open-To-Buy process, by coordinating the central and local teams, by animating the preparation and follow-up meetings, and by ensuring compliance with the rules and deadlines

• Business Monitoring

o Lead the weekly business performance reviews with the zones and central teams bringing critical and actionable business insights for the zones and central stakeholders (risks/opportunities), using various data points (quantitative & qualitative)

o Suggest actions and growth opportunities on the full funnel, based on the gaps observed or anticipated compared to the budget and the targets

• Digital Platform & Omnichannel Service Performance

o Establish, in close collaboration with the Senior Manager Digital Platform, key OKRs and performance KPIs across the digital product landscape, defining achievable targets to maximize business impact

o Set up with the Head of Omnichannel Services relevant KPIs & reports for central and local teams, to enable our WW Omnichannel ambition

• Reporting & client satisfaction

o Accompany, in strong collaboration with the data teams, the development of reporting tools and dashboards on POWER-BI to enhance the visibility and accessibility of the E-commerce performance, Omnichannel services and analytics. Ensure data consistency & data quality of all performance reports.

o Lead, in close collaboration with Retail Performance teams, client facing initiatives for measuring, monitoring and regular reporting client feedback through standardized Net Promoter Score (NPS)

Profile

You have a minimum of 7 years of experience in E-commerce, Digital Performance or Business Planning, preferably in the luxury or fashion industry.
You have a strong analytical and data-driven mindset, and excellent skills in Excel, PowerPoint and BI tools (Power BI, Google Analytics, etc.).
You have a proven record of excellent understanding of the E-commerce and Omni-Retail ecosystems and the key drivers of sales and conversion (including ideally notions in Digital Media).
You have a high sense of business acumen and customer orientation, and you are able to translate data into actionable insights and recommendations quickly.
You have a proven record of high autonomy working with multiple stakeholders and equally high proactivity to execute actions when necessary.
You have the ability to moderate and steer large meetings and presentations to management with clear agenda and outcomes in mind.
You have excellent communication and presentation skills, and you are able to work effectively with cross-functional and international teams.
You are fluent in English.
You are passionate about the luxury and fashion industry, and you share the values of excellence, creativity and innovation of Christian Dior Couture.

Additional information

Encouraging diversity in all its forms, Christian Dior Couture has been committed since 2013 to an approach in favour of the employment of people with disabilities.

CHRISTIAN DIORMAISON

“Whatever you do – whether for work or pleasure – do it with passion! Live with passion,” wrote Christian Dior. Well before he embarked on his destiny as a couturier, Christian Dior was fascinated with art. The young Normandy native and several friends opened an art gallery when he was just 23. In 1938 he learned the métier of pattern cutter with Robert Piguet and three years later began working as a designer for Lucien Lelong. Right from the founding of his Maison in 1946, he transformed his dreams into irresistible creations, seeking to break with the somber war years by elevating pure joy. His visionary spirit celebrated and enchanted women the world over. In only ten years, Monsieur Dior revolutionized the conventions of elegance and femininity, designing collections infused with dreams.

Portrait of Christian Dior, circa 1950. © Association Willy Maywald/ADAGP, Paris 2021

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.