Sales Assistant Milan Malpensa

Position

ABOUT CHRISTIAN DIOR COUTURE
House of Dreams, House of Talents

“Whatever you do — for work or pleasure — do it with passion! Live with passion!”* Christian Dior

Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. His visionary spirit never ceased to make women all over the world feel more beautiful, an inspiration for his successors to this day. “Fabric is the sole vehicle of our dreams (...). Fashion, in short, comes from a dream and the dream is an escape from reality,” he wrote in his book Je suis couturier**. Over the course of his collections, Monsieur Dior became the master of his muses’ happiness.

Rich in exceptional heritage, with a community of more than 7 000 talents, our House embodies Christian Dior’s “House of Talents” today more than ever. With a presence in more than 40 countries, we transmit our savoir-faire, audacity and excellence through the passion and creativity of our people. Our Maison is a sustainable destination to Grow, Dare & Succeed. Join us and shape your future in a Joyful, Sincere & Generous environment where we blossom & deliver Excellence with determination, courage & Optimism.

*The Little Dictionary of Fashion
** Published in English as Talking About Fashion

Job responsibilities

We are looking for a Sales Assistant to join our amazing team at Christian Dior Couture in our new Boutique in Milan Malpensa .
As a member of our team, you are responsible for excellent customer care and service quality according to our current standards. You are the Ambassador of the Maison Christian Dior and you can make every customer feel welcomed and cherished on an exclusive level.

YOUR IMPACT

Reporting to the Store Manager, the Senior Sales Assistant’s responsibility is to contribute to the brand sales growth in the store, represent the brand values and provide guidelines for outstanding customer service. In particular, the Senior Sales Assistant can:

• Manage the relationship with the clients in the Boutique, having as objective to sell products and to present in the proper way the Brand Image, giving effective information regarding products and events.
• Be a mentor for the new comers providing some training and coaching actions, collaborating with the boutique managerial team, in order to ensure the proper Dior induction to all team members.
• To build customer loyalty through CRM actions: contact/information retrieval, follow up activities, propose and support in the organization of events, suggest new ideas.
• Ensure a welcoming client focused environment, which includes offering best in class service, in person, over the phone and through e-communication
• Problem-solving in partnership with the team to ensure that each client issue is properly resolved to the benefit of the business and the client

Profile

WHAT YOU CAN BRING

Requirements:

• Knowledge selling techniques.
• English is mandatory (other languages are a plus).
• Office 360 and other basic knowledge of digital software.

Soft & Interpersonal skills:

• Ambition to grow in luxury retail and take upon different challenges and new responsibilities
• Positive and kind attitude
• Team-working attitude
• Committed, flexible and willing to learn
• Strong drive for business results with a passion for creativity, fashion and the Maison.
• Working by objectives and time management skills in a fast-paced environment.
• Strong communication skills, empathy, and agile mindset
• Ability to develop lasting relationships with people through strong communication