Department Manager

Position

We are seeking a passionate and dynamic Department Manager to lead our team in Singapore. The ideal candidate will be responsible for driving sales performance, enhancing customer engagement, and ensuring operational excellence within the department. This role requires strong leadership skills, a deep understanding of luxury retail, and a commitment to fostering a collaborative and high-performing team environment.

Job responsibilities

Management

• Be a leader and keep your team motivated in order to achieve exceptional results.
• Develop talents from your team by improving their skills.
• Manage the day-to-day operations of your department.
• Responsible for the quality of the team (uniform, grooming, service)
• Support given for recruiting team and manage the integration of new joiners.
• Transmit product and sales training to sales staff and optimize mystery shopping results. Share ideas regularly and give regular feed backs to the Boutique Manager.

Store Performance

• Set objectives with all the team members in the Department and improve their understanding of the business through individual evaluations done regularly on monthly basis.
• Understand the sales targets and KPI in order to push the sales team and motivate them: Morning meetings and daily feedbacks.
• To conduct spot coaching on staff whenever necessary.
• Set targets per product category and take the corrective measures when required.
• Improve the cross sells of your department and the synergies through a positive communication within the Boutique.
• Optimize sell-through by communicating with Boutique Manager and Merchandiser when appropriate.
• Upkeep the products you are in charge into the store by being following visual merchandising recommendations.
• Ensure the upkeep of the selling space and the image of the boutique.
• Represent the brand image within the department.
• Work together with other departments in order to improve global turnover.

Leadership

• Contribute to the global team performance by being a Role model.
• Dedicate a large part of time to the shop floor and achieve personal sales.
• Welcome clients like a host, identifying their expectations, encourage them to visit the entire Boutique and invite them to discover the Dior universe.
• Lead in creating the best customer experience through a multisensory selling style.

Customer Relations

• Work on the transmission of passion for the Brand within the department.
• Ensure that client details (name, address, phone, emails and comments) are retrieved and updated. Make use of the customer database for effective clientele purposes.
• Participate actively to events in the boutique.
• Be a role model when inviting customers to discover the boutique.
• Manage customer service (ASS, complains, packaging…) in your department.
• Develop a strong clientele base with high potentials and profiles for sales.

Profile

► Education & Professional Qualifications

• Diploma or above

► Work Experience 

• Minimum 5 years of relevant experience at supervisory level in the luxury retail industry

► Other Requirements

• Detail-minded
• Well organized
• Numerical sensitive
• Self-motivated and proactive
• Good leadership and communication skills
• Able to work under pressure
• Proficient in English and Mandarin
• Excel Skills