Store Manager

Position

KEY FUNCTION

• Lead the team by giving strategic direction and fostering collaborative and service centric culture in the store
• Ensure the store provides a sincere client experience and maximise profitability
• Achieve and maintain operational excellence through the efficient running of all areas of the store
• Commercial awareness, connection to your local client base and partnership with the regional and corporate teams will ensure your store’s success

BRAND

• Be the role model of CELINE Values, CELINE Retail Philosophy, CELINE’s image guidelines and ensure that the team is in line with them

TEAM

• Promote and maintain a strong sense of team spirit
• Lead and coach the team, ensuring that they have exceptional brand and product awareness
• Identify individual and team training needs and communicate these to Training & Retail Manager
• Ensures that the team receives training regularly in order to develop client service, product knowledge and selling skills
• Individual performance review 1/month: One on One
• Plan roster, staffing request, absences and time off in advance to provide appropriate store coverage
• Participate and prepare for monthly team/office meetings
• Hold morning information and motivational briefings in partnership with office management team
• Coordinate the scheduling of inventories and cycle counts with stores (ASM, SP)
• Identify personal development needs to tailor individual training plans, secure succession planning
• Foster collaborative work environment through transparence and feedback culture
• Be the voice of Celine Management communicating strategic vision, targets, projects and initiatives
• Responsible for recruiting and developing a network outside of the store environment

Job responsibilities

CLIENT

• Ensure client experience with a team that provides exceptional client service during the selling ceremony, an in-depth knowledge of the products as well as of the House CELINE
• Support team in building and strengthening relationships with clients
• Drive local clients network growth and increase their loyalty
• Ensure qualitative monitoring and updating of client information, accordingly to the Company tools (CRM, client books) in order to retain actual clients and detect new high potential clients
• Involvement in trunk show organisation and hosting of store events in cooperation with office team
• Assist in facilitating solutions to client needs/issues
• Spread a true client and service centric mindset in the team
• Propose & animate in-store clientelling actions (previews, events…)
• Be proactive outside the store by increasing customer flow and developing local network

BUSINESS

• Drive sales targets, KPI’S and client strategy
• Analyse the business, identify anomalies and propose action plans to office management
• Assign clear targets to each team member
• Provide weekly reporting; communicating potential client and/or market shifts, changes or reactions to engagements/activities, as well as updating and monitoring the CRM to Retail Manager & CRM Manager
• Lead the Boutique with full profit and loss responsibility
• Monitor business performance and take necessary actions to improve where needed
• Gives a vision, anticipates business changes and assesses risks and opportunities
• Sets action plan before the KPIs may require it

MERCHANDISE

• Work closely with the merchandising team to ensure that appropriate stock and assortment levels are met
• Ensure the products replenishment and manage physical inventory of merchandise
• Be responsible for developing and implementing strategies to maximise product performance by leveraging visual merchandising, clientelling training and team animation
• Ensure product integrity through strict adherence to AS&Q guidelines

VM

• Maintain the visual display of the products in accordance with VM and CELINE visual merchandising standards
• Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with Corporate policies, procedures and business needs

STORE / BACK OFFICE

• Proficient and accurate use of POS
• Participate in all inventory, cycle counts and goods receptions
• Ensure store functional maintenance
• Respect stockroom guidelines

VALUES

• Sincerity: spontaneity, being attentive and receptive to others; considerate honesty
• Agility: ability to bounce ideas, inventive pragmatism; a taste for collective intelligence;
• Focus: high standards and expertise, concentrating on the essential, a clear sense of objectives

TO BE / TO HAVE

• Empathy: attentiveness and powers of observation, pleasure in customer contact;
• Exemplary advisory abilities and your unconditional sense of customer service;
• Energetic and unifying team spirit, motivating staff and creating an effective group dynamic
• Driving team’s result
• Business Acumen
• Dealing with ambiguity
• Good knowledge of CRM (Customer Relationship Management) tools
• Strategic agility
• Excellent communication skills and influencing skills at all levels
• Managing vision and purpose
• Building an effective team