Clienteling & Loyalty Manager, SEA

Position

YOUR WORK ENVIRONMENT

Reporting to the Head of Clienteling, SEAO, this position is in charge of implementation of client initiatives, events as well as improving the overall clienteling performance of CELINE for Singapore, Malaysia and Philippines markets. He/She will focus on driving recruitment, retention and client engagement locally, while spreading the Client culture with retail store teams.

Job responsibilities

YOUR IMPACT

Clienteling

• Implement regional clienteling programs locally, in coordination with store teams
• Manage communication to stores on latest clienteling initiatives, global/regional directives and campaigns
• Engage with priority clients across key moments as well as day to day business as usual moments
• Identify specific local needs and define specific client programs to recruit, convert and retain clients in order to drive local store performance
• Drive clienteling culture within retail teams and put the client top of mind for everyone
• Set-up actions plans, in coordination with the regional and local teams to improve local performance (in partnership with the training, the operations, the local general management)

Operations

• Manage end-to-end planning for (pre)-event activities, gifting and prepare campaign decks
• Ensure timely administration & execution of tasks, deliverables & payments
• Track performance of each initiative and make recommendations for next programs in collaboration with regional team
• Manage and monitor budget consumption as well as the return on investment

Keys for Success

Education:

• Degree or above

KEYS FOR SUCCESS

• Degree or higher qualification
• 5 to 7 years of experience, with a strong background in client development within the luxury sector
• Experience in store, client & event management
• Self-starter and possess strong time management and organization skills
• Strong problem-solving skills and ability to adapt quickly
• Highly rigorous, precise and has an eye for detail
• Good analytical skills for the monitoring / tracking of the clienteling initiatives
• Excellent communication skills with the ability to engage across levels

COMPETENCES

• A passion for CELINE and the collections
• Proactive, fast & efficient individual with attention to details
• Team player with positive work attitude (committed, dedicated & supportive)
• Excellent Microsoft Excel / Office and computer literacy
• Good analytical & operational ability with proven problem-solving skills
• Excellent communicator & conscientious working style

Languages: English

Workplace: Singapore

Profile

CELINE, founded in 1945 by Céline Vipiana, is an iconic French Leather-Goods, Fashion & Couture House belonging to the LVMH Group. To have a chance of joining CELINE, you must thrive as a team player in a fast-paced environment amongst passionate, agile, and authentic people.