Supervisor - Marc Jacobs - Heaven

Position

About Marc Jacobs

Born in New York City in April 1963, Marc Jacobs attended the High School of Art and Design and graduated from Parson’S School of Design. As a design student, Jacobs was the recipient of some of the School’s highest honors including design student of the year.In 1984, The Marc Jacobs Label was founded along with business partner Robert Duffy and has since become a global brand.

About Heaven by Marc Jacobs

From suburban alienation to day-glo euphoria, Heaven by Marc Jacobs draws upon the multifaceted impulses of the characters who have made up the Marc Jacobs universe for the past 30 years. Launched in September 2020, its muses span icons, cult heroes, and disruptors. The first retail concept for heaven by Marc Jacobs opened on Fairfax in Los Angeles, California, in April 2021. A second location in London’s Soho district opened in March 2023. The store carries a full assortment of clothing and lifestyle products and serves as a gateway into the sprawling and enigmatic world of Marc Jacobs. The brand is also carried in Dover Street Market locations, mini heaven universes that mirror the space and energy of its stores.

Objective of the role

As a Supervisor for our Heaven by Marc Jacobs Store, you will be an Ambassador of the brand, effectively motivating the team to maximize profitable sales whilst ensuring KPI’s and guidelines are delivered. To run and operate an efficient store which represents the Marc Jacobs brand image.

Job responsibilities

KEY RESPONSIBILITIES:

Brand Ambassador

• Excite and instill passion and pride for the brand
• Embody the brand image for customers and the store team and have a strong understanding of the brand DNA
• Lead by example and demonstrate role model behavior that is always representative of the brand adhering to the dress codes and appearance guidelines

General Store VM/ Client Management

• Reflect the visual merchandising guidelines promoting the brand image
• Enhance customer service standards in store to ensure the best client journey

Sales/ Business Monitoring

• Welcome all clients to ensure they feel comfortable in the environment and educate them about the brand
• Build and maintain a relationship with them
• Introduce additional complementary products targeted to your client and share product knowledge to drive sales and achieve targets
• Process the sale in a confident and professional manner
• Gather the client’s CRM details to enlarge your client book
• Drive your product knowledge by keeping up to date with fashion trends
• Update yourself on all product lines through research
• Ensure all Company policies and procedures are attended
• Support control and management of stock

Team Management/ Back Office

• Lead the team through morning briefings, objective setting and trainings.
• Create a team spirit whilst managing, motivating and driving the team to increase sales and ensure efficiency
• Ensure all Company policies and procedures are adhered to
• Instruct and supervise staff in the correct execution of operating procedures, pricing, merchandise receipt, product returns
• Evaluate the performance of each Sales Associate and provide constant feedback to ensure results
• Responsible for the day-to-day needs of the business and administration.

Profile

PROFILE & EXPERIENCE:

• A minimum of 3 years’ experience in sales in a luxury, high fashion environment
• Experience in selling RTW / LG
• Passion for fashion and sales
• A commitment to achieving and exceeding targets whilst focusing on the client’s needs and experience
• Excellent personal presentation – a Marc Jacobs Brand Ambassador
• Understanding of Retail KPIs
• A fluent level in English is essential and additional languages are an advantage