Loro Piana, Store Manager - NY, Manhasset

Position

General Purpose of the Position:

The Loro Piana Store Manager will possess confident, enthusiastic and inspiring leadership qualities.  S/he will have a natural selling ability, enthusiasm, strong communication skills and a strong sense of aesthetics. In addition, s/he will be motivated to build relationships and their business all the while having an appreciation for luxury goods and our exclusive clientele.  The ideal candidate will have 5+ years’ experience in luxury management.  Responsibilities will include ensuring customer service levels meet and exceed our customer's expectations, developing and maximizing the client base as well as daily store operations.

Job responsibilities

Key Responsibilities

• Manage the selling environment including the adherence to selling floor assignments and ensuring impeccable customer service.
• Maximize the sales performance of the staff through product knowledge education, coaching selling and clientele skills and reviewing individual transaction statistics on a regular basis.
• Assist Sales Professionals with the achievement of their individual goals by monitoring the suggestive selling process and providing timely feedback and direction.
• Ensure that all policies, procedures and operational directives are enforced consistently and effectively by all personnel.
• Develop a specific plan to ensure compliance with thank you note guidelines, telephone and email outreach goals and assist with supervision of communication content.
• Lead by example and ensure a respectful selling environment is maintained at all times.

Profile

Skills and Abilities Required

• Professional sales development skills
• Exceptional interpersonal skills
• Strong leadership qualities and the ability to communicate effectively with all levels within the organization and our customer base.

Education and Experience Required

• Minimum 5+ years selling and management experience in luxury retail environment
• College degree preferred

Additional information

What we offer

At Loro Piana, we believe in fostering a supportive and rewarding work environment that values our employees' well-being and growth.

We offer a comprehensive range of benefits including healthcare, fertility support, adoption and surrogacy, tuition reimbursement and mental health support.

EEO Statement

We strive to create a culture of inclusion where everyone has a sense of belonging. Our goal is to ensure that our outreach and recruiting efforts generate diverse identities and perspectives that will be valued and can thrive. We are continuously assessing our employee and candidate populations to identify ways to ensure they are all-encompassing and equitable.