ICON Expert, Client Service Center

Position

Are you passionate about delivering an exceptional client experience while cultivating and fostering long-lasting client relationships? Louis Vuitton is seeking a dynamic and dedicated ICON Expert to join our team. This position is based in our Irving, Legacy 1854 campus.

As an ICON Expert, you will strive to discover your clients and guide them across the brand, delivering the best client experience and conveying your passion for the product via inbound and outbound client channels. This position is perfect for someone who thrives in a fast-paced environment, enjoys building genuine relationships, and excels in both inbound and outbound client interactions.

Job responsibilities

Exhibit Agility and Adaptability: Demonstrate the ability to work with minimal supervision, handle multiple systems simultaneously, and maintain composure under pressure. Be proactive, solution-oriented, and detail-focused to provide best-in-class service consistently.

Handle a Range of Client Interactions: Clients may have complex inquiries regarding products, services, or special orders. You will need to navigate these situations with confidence and efficiency, providing accurate and timely information through various communication channels including calls, emails, and chats.

Provide Exceptional Service & Develop Client Relationships: Louis Vuitton clients expect the highest level of service. You will need to provide exceptional service to both inbound and outbound client channels, anticipating their needs, demonstrating in-depth product knowledge, and handling their requests with grace and professionalism.

Profile

• Proven track record in building authentic and lasting relationships with clients. 

• Drive personal sales results and achieve sales targets across all product categories while ensuring an elevated client experience at all points of interaction.

• Demonstrate elevated and sophisticated communication skills. Be adept in client-centric communication, consistently providing best-in-class service and thoughtfulness.

• Maintain the highest degree of customer service daily by demonstrating exemplary leadership in areas such as phone quality, complaint resolution, product awareness, and store relations. 

• Possess a passion for the fashion/luxury-goods industry.

• Be technically savvy with the ability to use multiple systems simultaneously. Navigate systems while speaking to clients and building conversations.

• Role requires working in our Irving, Texas location.

Additional information

Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and prosper. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture passionate about meaningful strategies aimed at crafting an inclusive workforce.

All your tasks are not limited and/or restricted to this job description. You must comply with any reasonable requests from your manager to perform any other duties to fulfill your role's requirements.

Louis Vuitton is an equal employment opportunity employer.