Client Director, Canada

Position

As the Client Director for Louis Vuitton Canada, you will be responsible for developing and implementing a global and comprehensive client strategy for the region. You will oversee and lead the entire client journey on all segments, as well as crafting exceptional experiences and building brand loyalty.

Job responsibilities

Your mission will be to design and lead the client recruitment and retention strategy for the region in collaboration with Louis Vuitton Americas corporate partners, ensuring alignment with the global vision and objectives. You will manage the Client Development and Client Relations teams in executing this strategy, with a strong emphasis on existing top clients and emerging high net-worth clients.

You will be responsible for enhancing client-related competencies across all retail levels, setting expectations for client outreach and engagement, and supporting your team in creating tailored development plans for clients.

You will oversee the client's agenda, ensuring comprehensive plans are in place for all major client development initiatives and events, aligning them with business objectives while providing a seamless and elevated client experience. You will also review post-activations and events to leverage insights for team coaching and development, optimizing future plans.

You will be responsible for developing and managing the full client budget.

Profile

We are seeking a seasoned professional with over 10 years of experience in developing high-potential clients, crafting and delivering exceptional experiences. The ideal candidate will possess extensive leadership skills, capable of holding teams accountable for their performance while being a strong developer of talent, particularly at management level. As an innovative thinker, you will identify tailored and bespoke solutions, operating with a growth mindset in your daily role.

Curiosity about diverse cultures is essential, as is a proven track record in project management. You should have substantial experience in budget management and thrive in a fast-paced environment.

Mandarin speaking is a plus.

Additional information

Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and prosper. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture passionate about meaningful strategies aimed at crafting an inclusive workforce.

In addition to a generous benefits package, unparalleled career development opportunities, both locally & globally, as an employee at Louis Vuitton, you can expect to be provided with industry leading training which will offer you an in-depth insight into the luxury and retail environment.