Production Manager- Client Care Services

Position

Louis Vuitton is seeking a Production Manager to join Client Care Services in Irving, Texas. Louis Vuitton is committed to developing trusted relationships with clients and enhancing loyalty to the brand. Instrumental to this vision, our Texas workshop services client’s repairs for the US, Canada, and Mexico.

The Production Manager provides leadership and direction to a team of 3 supervisors and 36 skilled artisans, effectively repairing Louis Vuitton handbags, through inspiring and hands-on management to ensure every repair is treated with an advanced client-oriented mindset while achieving exceptional quality and productivity goals.

Job responsibilities

Responsibilities include but are not limited to: 

• Build a strong, motivated team capable of consistently delivering high-quality repairs while adhering to department goals.
• Ensure production team receives effective training and workforce development to address client needs; monitor and review performance of staff and organize necessary interventions for improvement.
• Develop supervisory team for individual professional development.
• Maintain a culture that prioritizes safety and quality through communication, action, and accountability; ensure implementation and adherence to health and safety procedures.
• Contribute to the department’s succession plan by identifying and developing top performers.
• Develop, initiate, and enforce system policies and procedures.
• Manage departmental performance through visual monitoring and KPI’s; provide regular progress reports to Care Services Director.
• Determine necessary resources (workforce, materials, equipment, etc.) to support department goals.
• Review work instructions and make change recommendations when needed to improve processes.
• Provide weekly and monthly KPI’s to team and management and propose actions to meet goals.
• Ensure efficient collaboration and coordination between relevant departments.
• Develop effective relationships within matrix organization, including corporate, retail, LVUS Manufacturing, and Care Services counterparts in France and other Regions; globally benchmark other repair centers to determine the best process for the organization.

Profile

• Bachelor's degree in Supply Chain Management or relevant fields; equivalent management experience will be considered.
• 5+ years of progressive experience in a management role.
• Proven leadership abilities, including experience in managing and motivating a diverse team to achieve results, fostering a positive and engaged work environment, and promoting collaborative decision-making.

Preferred Skills and Experience:

• Exceptional communication skills, both written and verbal, with the ability to effectively communicate with all levels of the organization.
• A flexible and open-minded approach to change, with a strong commitment to supporting company goals and strategic initiatives.
• Strong analytical and decision-making capabilities, with a demonstrated ability to identify problems and apply structured methodologies to develop effective solutions.
• A solid understanding of quality standards and health and safety regulations and best practices.

Special Skills:

• Bilingual proficiency in English and Spanish is highly desirable.
• Advanced skills in Microsoft Excel and other Microsoft Windows applications.

The appointed candidate will be offered a salary within the range of USD $110,000 - 115,000.  

Additional information

Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and thrive. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture focused on meaningful strategies aimed at creating an inclusive workforce.

 

In addition to a generous benefits package, unparalleled career development opportunities, both locally & globally, as an employee at Louis Vuitton, you can expect to be provided with industry leading training which will offer you an in-depth insight into the luxury and retail environment.