Client Care Expert- NorthPark

Position

Louis Vuitton is seeking an organized, motivated Client Care Expert. 

As a Client Care Expert, you will be an ambassador of the Brand, with a special and strong focus on Service. You will ensure that every Client is treated according to the Louis Vuitton Promise. Leading by example, you will discover your Clients and their every need, guiding them in every aspect of Client Care and cultivate trusting relationships with them. Client Care Experts make sure our clients feel cherished, understood and a special part of the Louis Vuitton family at every step of their experience. As the voice of Client Services in the store, you will champion all services offered by Louis Vuitton, and mentor all teams to make the difference with every Client. 

Profile

We value client-centric individuals who thrive in a fast-paced environment. We welcome someone who is eager to contribute their creativity and skill to the success and strong heritage of the brand. The ideal candidate will effectively communicate and educate clients on the intake, repair, and follow-up process to set clear expectations. You will ensure our Clients are updated at all stages of the repair process, contributing to an overall rewarding client experience. You will also work as a business partner with the Operations team to define smooth Back of House process and routine in order to support the Client Experience. 

As Client Care Expert, you will be responsible for:  

• Being an outstanding client advisor and technical expert. 

• Promoting care services. 

• Animating care services within the team.  

• Be in charge of care services specific operations.  

Additional information

Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and thrive. We promote initiatives sought at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture passionate about meaningful strategies aimed at creating an inclusive workforce. 

In addition to a generous benefits package, we offer unparalleled career development opportunities, both locally & globally. As an employee at Louis Vuitton, you can expect to be provided with industry leading training which will offer you an in-depth insight into the luxury and retail environment.