Senior Specialist - Client Insight & Clientelling

Position

As part of the Client Insight & Clienteling team in Shinsegae Main, the maison’s largest and most strategic retail location in Korea, this position plays a vital role in supporting personalized clienteling and CRM initiatives that drive loyalty and sales. This role partners closely with store teams and cross-functional departments, to execute elevated clienteling programs that match the scale and expectations of Shinsegae Main mega store environment.

Job responsibilities

Client Communication

• Support the execution of local communication strategies in alignment with global brand direction, tailored to the scale and audience of Shinsegae Main store.

• Assist in the activation of high-impact social campaigns to engage the maison and diverse client base across multiple floors and categories.

• Monitor market trends, store traffic patterns, and competitor activity to inform local actions.

CRM & Client Insights

• Leverage CRM data to support segmentation and personalization across client base.

• Track and report key client KPIs across categories/floors to help the store team fine-tune their approach.

• Collaborate with store teams to execute large-scale and tiered client engagement actions.

• Ensure CRM activities are consistent with global standards while adapted to the scale of the store.

Clienteling Environment

• Support the deployment of storewide clienteling tools and ensure adoption across multiple categories

• Help coordinate and execute pilot projects designed to elevate client experience in the store.

• Promote a culture of client-centric excellence across all store departments and service areas.

Profile

• 3–5 years of experience in client development, CRM, marketing, or luxury retail

• Familiarity with clienteling platforms, CRM tools, and social media engagement

• Excellent communication skills with ability to work across diverse store teams and categories

• Strong organizational and analytical skills; comfortable handling data and drawing insights

• Good command of verbal and written English