Retail Excellence Director

Position

Lead our retail strategy, driving retail performance and operational excellence for our brick and mortar sales channels. This role ensures the achievement of sell-out objectives, the implementation of brand standards and the development of retail talent, while creating an exceptional client experience.

Job responsibilities

Retail Performance:

• Achieve sustained growth in a highly competitive environment and balancing short-term results with long-term strategy building.
• Establish and monitor ambitious sales targets, ensuring the achievement of annual goals.
• Manage and guarantee the excellence in our brand and retail performance operation across 100+ points of sales, varying in size, format, and commercial dynamics.
• Optimization and implementation of retail tools
• Monitoring and improvement of retail indicators.

People Leadership & Development:

• Lead and inspire multi-generational teams to maintain a high level of motivation without losing focus on results, in order to retain and develop talent.
• Foster a culture of high performance, accountability, and customer obsession, in line with brand values.
• Develop training strategies in collaboration with the Retail & Education team, continuously elevating the level of service, sales skills, and brand knowledge.
• Implement incentive and recognition programs

Client Experience & Maison Standards:

• Ensure the consistency and excellence of the customer journey, ensuring compliance with the Maison's standards at every touchpoint.
• Implement best practices and new retail concepts that enhance customer engagement and loyalty.

Operational Excellence & Budget Management:

• Efficiently manage retail and training budgets, optimizing investments to maximize ROI.
• Work closely with other stakeholders and ensure that teams in other departments are aware of the impact of their processes and decisions on retail and on point-of-sale (POS) teams.

Relationships with clients:

• Build and maintain strong relationships with our customers and key stakeholders, negotiating favorable conditions and ensuring brand visibility and positioning.

Analysis & Reporting:

• Track and analyze retail indicators for sales, sell-out, inventory turnover, customer satisfaction, etc.
• Use the information obtained from data analysis to make informed decisions and optimize the retail strategy.

Profile

Requirements:

• Bachelor's degree in Busiess Administration, Marketing, or related field.
• Minimum of 10 years of experience in leadership positions in the commercial area, preferably in the luxury retail sector.
• Demonstrable experience in managing large sales teams (300+ people).
• In-depth knowledge of the retail market and consumer behavior.
• Excellent communication, negotiation, and influencing skills.
• Results and service oriented
• Retail focus

Key Competencies

• Strategic vision & execution excellence.
• Inspirational leadership & talent development.
• Customer-centric mindset with luxury retail sensitivity.
• Strong business acumen & financial management.
• Agility, adaptability and innovation orientation.
• Transversal leadership