Training Manager Italy (M/W)

Position

TAG Heuer: the Swiss Avant-Garde watchmaker since 1860. Avant-garde is our culture and philosophy. Our unique heritage is built on a disruptive mindset, an innovative approach and a cool and free-minded spirit to think ahead and establish records. The TAG Heuer watches and chronographs are an authentic concentration of innovation, design and engineering for bold, self-confident people who are connected to the future.

TRAINING MANAGER (M/W)

An exciting opportunity within a dynamic and fast-growing business awaits the right candidate. This is a busy but friendly environment that will suit an organized person with a great balance of having an eye for detail and high-level view and paired with plenty of team spirit.

Job responsibilities

Responsibilities:

Reporting directly to the Retail Manager, the Training Manager is responsible for:

• Adapt and animate TAG Heuer training programs across Italy, acting as a business partner with the Sales and Marketing teams
• Alongside HQ Training team, develop and co-build training and coaching programs using the appropriate tools (client experience, sales techniques, product & know-how training, history and Maison DNA)
• Build a Retail training path to support the direct distribution and guide the development of the sales associates
• Set-up a dedicated coaching program Boutique and POS
• Support top management on training needs, linked to business priorities
• Build with the Wholesale team a dedicated training strategy for distributors (animation and training for key partners), linked to business priorities to develop the sell-out
• Pilot Mystery Shopping waves in liaison with the sales teams: develop Retail excellence (sales ceremony, client experience, CRM activity, etc.) alongside the store managers
• Follow-up and reporting of the training activities (ROI, e-learning tool) with an emphasis on continuous improvement

 

Profile

Your profile:

• You have a Bachelor’s degree and above with min. 5 years of experience (sales, boutique supervision, training)
• You also have min. 3 years of retail specific training experience and ideally 2 years of project management experience (organized and details oriented)
• You are fluent in Italian and English
• You have a global vision & understanding of the retail network
• You have a proven ability to adeptly prioritize, organize and manage multiple projects
• You can work well with others as well as independently with minimal supervision
• You have an expertise with the entire Microsoft Office Suite
• You have outstanding written, verbal communication and presentation skills
• You are able to travel 70% or your work time
• You have a good sense of humor, charismatic, enthusiastic