LVMH x VivaTech 2019 – Day 3: The Future Starts Now

On this third and final day of the Viva Technology 2019, LVMH put its passion for innovation on full display for the general public.

After all, the Group has more than 70 exceptional companies, constantly striving to reinvent their crafts, with respect for their roots and traditions.

This last day starts for the visitors with a reality virtual experience “I Never Promised You A Garden” created by Pastor Placzek and broadcasted during the Arles VR Festival.

© Sylvain Bachelot

Hélène Freyss, Group Communication Director, highlighted those pillars of the world’s foremost luxury purveyor’s success, recalling that each of its Maisons creates products that combine know-how and heritage with an inherent ability to innovate.

An Icon’s Renaissance

A huge restoration project has been underway in the heart of Paris for several years, and it is this project that Séverine Chabaud, La Samaritaine’s Communications Manager, came to unveil to the visitors of VivaTech. In April 2020, the legendary department store will show off its new corrugated glass facade, created by Japanese agency Sanaa, as well as its revamped historic Art Nouveau glass roof.

 

© Sylvain Bachelot

Future Culture

The 2019 edition of Viva Technology could not end without providing a space for those who will carry out innovation in years to come.

In order to inspire future generations of innovators, Audrey Quievreux, LVMH’s Digital HR Manager, took the stage to present the Group’s new digital jobs, and the multiple career opportunities that exist within LVMH.


Eat, Drink, and Be Healthy

The LVMH Pavillon also presented innovations of a more holistic nature.

Ferréol De Bony, Merchandises Director of the Grande Épicerie de Paris, spoke about agroecology and urban agriculture, two environmentally friendly innovation implemented by the Parisian fine grocer to the delight of its customers.

Continuing on the foodtech theme, Chandon Trademarketing and Innovation Director Morgane Pont-Bruyns demonstrated the Maison’s new collaboration with Ripples, an Israeli startup that developed a solution to customize cocktail foam.

Health also had a place of honour: Anaïs Barut, winner of the 2016 Veuve Clicquot Business Woman Award and co-founding President of the Damae Medical start-up, provided a retelling of how, at the age of 21, she displayed the same boldness as Madame Clicquot by unveiling her innovative skin cancer diagnosis system. Barut delivered an inspiring look back at her journey and the obstacles she overcame.

And even as Viva Technology 2019 winds down, LVMH’s Maisons and coterie of startups are already working on the innovations that will drive the 2020 edition, proving that innovation really is in the Group’s DNA.

 

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LVMH x VivaTech 2019 – Day 2: The Rewards of Innovation

10:00 am: the LVMH Innovation Award winner is finally announced. Thirty startups from nine countries had been pre-selected by LVMH for the quality and ambition of their responses to the challenges of crafting the customer experience of tomorrow.

LVMH Chairman and CEO Bernard Arnault and Chief Digital Officer Ian Rogers presented 3DLOOK with the prize. The startup is specialized in mobile body-scanning technologies for apparel retail and other industries.

And, because LVMH’s Maisons continue to innovate by updating age-old traditions, Viva Technology was a natural arena for the Group to share its innovations.

© Gwenn Dubourthoumieu

Innovation as a Tradition

Being the world’s foremost luxury group implies a responsibility to preserve the industry’s traditions and know-how. It also requires the Group to keep searching for new processes, and new ways to approach often ancestral know-hows and precious materials.

The second day’s first speaker was Julien Tornare, President of watchmaker Zenith, who spoke of the meeting between traditions dating from 1865 (the year of the House’s founding) and 21st-century technologies, evoking how the passion of its artisans contributes to their craft’s constant evolution.

Demonstrating that digital assistants can strengthen the intimate bond between brands and consumers, Acqua di Parma President Laura Burdese described the integration of the Italian company’s Barbiere universe with Google Home and Alexa assistants.

Over at Ruinart, Cécile Riffaud and Aurélie Doré, respectively the House’s Head of International Marketing and Manager of Digital and Consumer Engagement, explained how the company combines tradition and modernity, while strengthening the link between luxury and digital content.

© Gwenn Dubourthoumieu

New Ways for Brands to Tell Their Stories

Jean-Denis Mariani, Chief Digital Officer of Guerlain, then spoke about the contribution of digital advances to the richness of storytelling, drawing on his team’s recent experience with a fragrance launch.

Hublot and Bvlgari revealed their own immersive strategies: Hublot showed off Digital Boutique, a 360-degree virtual reality that allows customers to contact the House directly, while Bvlgari demonstrated Tovch, a device that infuses luxury into the heart of the Internet of Things.

Geeks with a Taste for the Finer Things

Cutting-edge technologies that are often invisible to the consumer were also brought to light. Leslie Serrero, Dior’s Senior VP of Global Client Development, Marketing & E-Retail, then delineated the luxury universe’s specific data-collection issues with her talk on artificial intelligence.

Robotics in service of Hennessy’s vineyards was the topic of Research and Innovation Coordinator Xavier Poitou and Vineyard Market Products Manager Guillaume Delprat’s talk: The two explained how the House expected to achieve its “zero pesticide” goal thanks to TED, their robot.

© Gwenn Dubourthoumieu

A Passion for Entrepreneurship

On the entrepreneurship front, the afternoon saw Laetitia Roche-Grenet, Business Synergies Director at LVMH House, and Léa Baudin, an intrapreneur at LVMH, discussing the DARE program, a revolution in the group’s corporate culture that encourages in-house innovation.

Later, Laetitia Roche-Grenet was joined by Olivier Le Garlantezec, Partnerships Director within LVMH Digital Department, and three of the startups that LVMH incubated as part of its “La Maison des startups” accelerator at Paris’ Station F to discuss their experience.

Come back to the LVMH Pavillon on the third and last day of Viva Technology 2019 for an open-house full of discovery, innovation, savoir-faire and entrepreneurship! The future is now…

 

Startup 3DLOOK wins third edition of LVMH Innovation Award, organized in conjunction with Viva Technology 2019

On the second day of the Viva Technology show, Bernard Arnault, Chairman and Chief Executive Officer of LVMH, and Ian Rogers, Chief Digital Officer of the Group, presented the LVMH Innovation Award to the startup 3DLOOK, specialized in mobile body-scanning technologies for apparel retail and other industries.

Launched with considerable success in 2017, the LVMH Innovation Award was presented on May 17th during a ceremony at the Viva Technology international innovation showcase attended by LVMH employees, startups and participants. The 30 finalist startups, 63% of which are based outside France, were selected by LVMH out of hundreds of applicants to compete for the prize and showcase their innovations at the Pavillon LVMH.

The theme for the Pavillon LVMH this year is “Crafting the Customer Experience of Tomorrow”. Alongside 24 LVMH Maisons, the 30 finalist startups presented their solutions to elevate the customer experience throughout the show, each contributing to one of the eight stages in the customer journey identified by LVMH.

A prime-time highlight of Viva Technology, the LVMH Innovation Award was created to identify and actively support the development of startups while encouraging a virtuous circle of dialogue between LVMH Maisons and the finalist startups during three days of demonstrations and pitch sessions. This approach connects with the LVMH Group’s core values of creativity and innovation, excellence and entrepreneurial spirit.

“Most of the candidates who applied this year were from outside of France which reflects the success of this award and gives these young startups tremendous exposure at one of the world’s prime showcases for innovation. LVMH is focused on crafting the customer experience of tomorrow that is more compelling and memorable than ever thanks to synergies between our Maisons and the finalists in the LVMH Innovation Award,” said Ian Rogers, Chief Digital Officer of the LVMH Group.

3DLOOK was founded in 2016 in Silicon Valley by Vadim Rogovskiy, Alex Arapov and Ivan Makeev, who created a way to measure the human body using only a smartphone. The technology developed by 3DLOOK guarantees that the clothes purchased will perfectly match the measurements of the customers. 3DLOOK is the first company to successfully develop a technology able to process and measure the human body from just two photos. Its solutions empower its customers – brands, retailers and e-commerce businesses – to deliver hyper-personalized customer experiences across all channels. As the winner of the LVMH Innovation Award, 3DLOOK will receive personalized support from the LVMH Group to drive its development as part of La Maison des Startups at the Station F incubator.

“It is a great honor to be recognized by the LVMH Group. It will be a fantastic opportunity to build relationships with all the LVMH Maisons and to help us facing new challenges!”, says Vadim Rogovskiy.

Five startups, including 3DLOOK, had a chance to present their innovations on the main stage during the LVMH Innovation Award ceremony:
• 3DLook (USA) develops mobile body-scanning technologies for apparel retail and other industries. The app measures the customer’s shape & size with just two photos on any background, for online or in-store shopping.
• DigitalGenius (UK) puts customer support on autopilot by understanding conversations and automating repetitive processes.
• Euveka (France) proposes a connected mannequin that revolutionizes the prototyping and apparel design process. The solution adapts as closely as possible to the evolution of the human body.
• Evrythng (UK) is a smart products platform that gives a digital identity to physical objects.
• Slyce (USA) is a visual search and image recognition technology for retailers and brands. It allows users to identify an object when they see it.

LVMH x VivaTech 2019 – Day 1: Human After All

Following a kick-off of the event with a few words to the start-up’s representatives by LVMH Chief Digital Officer Ian Rogers, the day got off to its proper start with a presentation that couldn’t be more on-topic. Gianluca De Santis, CDO of Thélios – a joint venture combining LVMH and Marcolin’s expertise, as two groups brought together over their same vision for the future of eyewear, gave a presentation entitled “Innovations as Building Blocks Bringing You Closer to the Human Being”.

The human-centric theme was reprised as Bvlgari presented its the “Dream Machine”, a device that puts users at the centre of an entirely different, virtual reality-based experience.

The first half of the 30 start-ups competing for the LVMH Innovation Award then took the stage to present their innovations to professionals and members of the general public alike, while in the CEO Forum, Norbert Leuret, LVHM’s Japan Group President was joined by Ian Rogers for a talk on the luxury customer experience in Japan as its economy experiences a long-overdue upturn.

Ian Rogers, CDO LVMH © Gabriel de La Chapelle

Virtual Retail, Very Real Entrepreneurship

Back in the Pavillon, the afternoon was centered around virtual and augmented realities, as Francis Kurkdjian (co-founder and artistic director of perfumer Maison Francis Kurkdjian) presented an intriguing device that adds fragrances to virtual reality alongside developer Vaqso’s CEO, Ken Kawaguchi. Emilio Pucci’s Social Media and Digital Communication Manager Luana Palumbo was then joined by Smartzer founder Karoline Gross to discuss their implementation of interactive and shoppable video experiences across the House’s e-commerce site, Instagram campaigns, and point-of-sale touchscreens.

Later, LVMH Digital APAC Technology Lead Markus Boelter  discuss what he learned while building a clienteling system on China’s main e-commerce, WeChat.

Entrepreneurship, and the women driving it, were given center-stage with a talk bringing together three women-led beauty start-ups supported by Sephora Stands, the social and environmental programme of the brand.

Flavia Gorayeb, Leather Goods Merchandiser at Fendi and former LVMH DARE participant, then gave a talk about the bracing risks and challenges of being an “Intrapreneur” within the greater LVMH family.

Finally, CEO and Founder of Shanty Biscuits, Shanty Baehrel, then delighted the audience with her retelling of the journey she undertook to become “the Bisqueen.”

Startups pitch session © Gwenn Dubourthoumieu

Building a Better World

Pitches from the other fifteen Innovation Award contestants soon followed, as a fascinating round-table, moderated by Pierre Louette (Chairman and CEO of Groupe Les Échos) began on Stage One, bringing together luminaries Tristan Harris (Co-Founder and Executive Director of the Center for Humane Technology), Sophie Bellon (Chairwoman of Sodexo), Alex Dayon (President and CSO of Salesforce), Natalia Vodianova (Co-Founder of Elbi), Jimmy Wales (Founder of Wikipedia), who all brought their expertise in tech and ethics to a conversation about building tech for a better world.

The day ended as La Samaritaine Project Director Mikael Guery gave us an update on the impending rebirth of iconic Parisian department store, slated for 2020, touching on the ways a brick-and-mortar store can differentiate itself and deliver a top-notch experience to ever-more demanding and sophisticated customers in an increasingly digital world.
Our first day at the LVMH Pavillon set the tone for this new edition of Viva Technology: come back on Friday, as new innovations are highlighted by LVMH, and the Innovation Award winner is announced. Tomorrow is already here…

LVMH x VivaTech 2019: Crafting the Customer Experience of Tomorrow

This year at the Viva Technology summit, LVMH will be opening the doors to its 500-square-meter Pavillon, inspired by 19th-century World Fairs – the global technological and industrial showcases of their day. This year, LVMH will be showcasing the work of its various Maisons, alongside innovations by thirty international start-ups that have answered its call for solutions to “Crafting the Customer Experience of Tomorrow”.

The Pavillon itself presents eight discrete areas, retracing the client journey itself. It will allow visitors to find themselves at the center of the customer experience, from the exploration phase through payment, omnichannels, and even CRM.

Every day from May 16 to 18, come back to The Daily Pavillon to get your fill of the day’s exchanges between the leaders, craftspeople, and innovators gathered at the season’s can’t-miss event.

Follow us all day long on INSTAGRAM & TWITTER!

And find on www.lvmh.com each evening the milestones of the day :

Day 1: Human After All

Day 2 : The Rewards of Innovation

Day 3: The Future Starts Now

Take a look at VivaTech 2019:

Discover the solutions proposed by the 30 startups joining LVMH at Viva Technology 2019

This year’s group of 30 startups with the best solutions for “Crafting the Customer Experience of Tomorrow” represent nine countries and span ten categories. Their solutions range from omnichannel to supply chain, clienteling to customer service, and from data analytics to artificial intelligence. With Viva Technology 2019 ready to kick off in a few days, discover the solutions from these startups welcomed by LVMH during the world’s premier event celebrating innovation. 

 

AWARENESS

CareOS

CareOS is the first health and beauty platform specifically designed for all areas of wellness. With its Artemis smart mirror, CareOS combines artificial intelligence, augmented reality, 4D, voice commands, object recognition  and facial recognition into an immersive personalized experience. From the connected shower to the scale to the toothbrush, more than 50 IoT (Internet of Things) devices and products are integrated into the CoreOS platform, for a fully connected bathroom.

Find out more: http://www.care-os.com/index-fr.html

Antvoice

The “predictive targeting” solution from this French startup, which was founded in 2015, uses advanced machine learning to predict the purchase intentions of web users. Antvoice allows brands to optimize investments in new customer acquisition by proposing 100% personalized advertising recommendations. This unique technology predicts consumer intentions to enable smart space buying and real-time optimization of campaigns.

Find out more : https://www.antvoice.com/fr

 

Lululab

An offshoot of Samsung Electronics, this Korean startup has developed LUMINI, a smart skincare assistant that analyzes the balance of facial skin. After a scan that is completed in just seven seconds, users receive a complete analysis of their complexion and personalized recommendations based on the specific features of their skin.

Find out more: http://www.lulu-lab.com/

 

EXPLORATION

Allure Systems

Allure Systems is a made-in-France solution that debuted in 2017. It uses digitized garments and models to create on-figure images for ecommerce fashion businesses. Allure Systems visual studios let fashion brands generate images corresponding to all body types without models or photographers.

Find out more: http://www.alluresystems.com/

 

Qloo

Qloo taps into “cultural artificial intelligence” to predict consumer taste across domains including media, entertainment, consumer products, fashion, hospitality and travel. Qloo’s artificial intelligence platform is a market leader in leveraging consumer insights to solve real-world problems for leading companies in these sectors.

Find out more : https://qloo.com/

 

Slyce

Slyce uses visual recognition to find products inspired by objects seen in the real world, scanning photos or catalogues. Slyce runs a visual search from a photo on a mobile phone to reinvent the customer journey. By converting a photo into a detailed product description Slyce helps users find exactly what they want and connects them to content thanks to a navigation experience based on visual matching and automatic categorization.

Find out more: https://slyce.it/

 

STORYTELLING

OpenDataSoft

OpenDataSoft believes that organizations can only create value from their data if they share it. The startup offers market-leading data sharing solutions that redefine enterprise data management. These solutions give organizations a one-stop hub for organized data and tools to access, visualize, analyze and share this data.

Find out more : https://www.opendatasoft.com/

 

OMNICHANNEL

Nextail

Using powerful predictive analytics and artificial intelligence, Nextail has developed a solution that lets stores optimize inventory allocation in record time. Because clothing companies lose billions of dollars each year due to either insufficient or excess inventory, Nextail has developed a solution to transfer surplus inventory geographically from one store to another where stock needs replenishing and vice versa, thus offsetting the losses from inability to meet demand or from unsold inventory. Nextail takes charge of inventory transfers between points of sale thanks to its application and manages logistics with delivery partners, allowing distributors to maximize sales both locally and internationally.

Find out more: http://nextail.co/

 

Revers.io

The Revers.io platform digitizes the entire after-sales process with a range of solutions designed for all distribution channels: stores, e-commerce websites and marketplaces. Revers.io reinvents traditional logistics flows to meet the need for cross-channel integration and traceability of returns thanks to two dedicated solutions, one for merchants and another for enterprises. The merchant solution provides e-commerce websites and marketplaces with a single platform that centralizes reverse logistics and after-sales messages across Europe. The   enterprise offer is designed for retailers who recognize that an omnichannel organization of reverse logistics is essential to a positive customer experience.

Find out more: https://www.revers.io/

 

SimpliField

From wholesale to retail and merchandising to training, SimpliField is a platform that automates retail excellence processes and serves as a connective tissue between the field and headquarters. With customizable dashboards,  SimpliField gives each team access to the right information in real time for rapid analysis and sharing of performance data. The SimpliField mobile application empowers field teams to achieve daily goals with a personalized brief that outlines objectives, guidelines, new missions and a 360° profile of the store. Lastly, with SimpliField headquarters teams can monitor the activity of the distribution network in real time, deploying decisions and optimizing operations in real time, working seamlessly with in-store teams.

Find out more: https://www.simplifield.com

 

Stockly

Stockly lets e-retail sites continue to sell even when they experience stock-outs. The software connects brand and e-retailer inventories to ship the out of stock product from another partner merchant in the Stockly network.

Find out more: https://www.stockly.ai/

 

Storefront

Launched in 2014, Storefront is a marketplace that connects brands, e-commerce businesses and artists with space owners for short term rentals. Storefront democratizes access to commercial space and allows the creation of pop-up stores around the world. It is the only platform offering thousands of quality spaces across the globe. With Storefront, any brand can pop up in any location to test new markets and even launch simultaneously in multiple locations worldwide.

Find out more: https://www.thestorefront.fr/

 

Inline Digital

Inline Digital is a tool designed to simplify wholesale operations. The platform automates the wholesale process, which has previously been done manually, particularly for invoicing. By reducing the time needed for this antiquated method and enabling analysis of previously inaccessible date, Inline Digital enables brands and distributors in every industry to manage the sales lifecyle for their products faster and more efficiency thanks to a platform that centralizes data.

Find out more: https://www.inlinedigital.io/

 

Timekettle Technologies

Founded in China in 2016, this startup proposes instantaneous translation thanks to an AI-powered wireless earphone. With its unique interaction modes and over 36 embedded languages, WT2 can be used anywhere across the world for a flawless communication experience.

Find out more: https://wt2.timekettle.co/en/mobile-app-solid/

 

PRODUCT

TerraNIS

TerraNIS is a specialist in agronomic, viticultural and oenological advice and decision support tools for land management. TerraNIS agriculture services optimize crop potential and reduce production costs thanks to the Pixagri and Fertisat tools. Its viticulture services segment vineyards according to the potential of the parcels with Oenoview. And TerraMAP helps customers make the right decisions thanks to objective and up-to-date knowledge of their territory.

Find out more: http://terranis.fr/

 

Artiris

Created in 2015, this French startup has created the Compoz smart scent diffuser, which delivers personalized natural perfumes. The device enables instant creation of ambient scents matched to users’ wants and needs thanks to five pods of natural essential oils, all certified organic with ethically sourced ingredients. The Compoz project is all about understanding, analyzing and retranscribing an “olfactory heritage”. This innovation bridges the best of luxury perfume making, technological excellence and luxury with a French touch.

En savoir plus : http://artiris-parfum.com/

 

EVRYTHNG

Created in the UK in 2011, this smart platform enables brands to roll out new applications, better control their production chain and communicate directly with customers to achieve three objectives: activate, authenticate and amplify.  By assigning an Active Digital Identity to products, Evrythng enhances customer confidence in brands and boosts revenue by resolving integrity issues related to their production chain. It also lets brands forge direct relations with their customers by transforming these products into communications channels that connect with consumers. With Evrythng, each product is connected to the Web via its Active Digital Identity. Evrythng is already working with Moët Hennessy.

Find out more: https://evrythng.com/

 

TRIAL EXPERIENCE

Euveka

In less than 30 seconds the Euveka solution reproduces the evolution of the human body according to age or morphotype, allowing precision control over each step in prototyping clothes. This makes the production process faster, more reliable and more ethical by reducing textile waste. The Emineo robot mannequin is designed specifically for the textile industry professionals. The innovative technology lets it evolve integrally or by zone, in height or width, depending on the size of a given garment.

Find out more: https://www.euveka.com/fr/

 

Fitle

Fitle is a simple and intuitive smart shopping app for online clothing retailers. Sizes may vary from one brand to the next and size guides are not always easy to understand. Fitle takes the guessing out of shopping for clothes online with a system that recommends the right size for the body shape of each e-shopper. Brands benefit from less hesitation at the moment of purchase, improving their conversion rates and reducing product returns while learning more about their customers. Fitle recommendations are based on body shapes and customer purchase history.

Find out more: https://fitle.com/

 

3D Look

3D Look of the U.S. has developed a solution that creates a 3D model of the body from smartphone photos, enabling businesses to create a hyper-personalized shopping experience for customers that is intuitive and available anywhere. Customers simply take two photos of themselves, one from the front, one from the side and 3D Look computers their measurements and body shape to generate an accurate 3D model. 3D Look integrates three solutions in a single interface. Perfect Fit recommends the right size for each customer, while Virtual Try-On lets customers see how the product fits their actual body size and shape. Lastly, the app can generate instant human body measuring with a list of 24 measurements.

Find out more: https://3dlook.me/

 

VOIR

Founded in 2016, this U.S. startup brings beauty products into the digital world. Thanks to its augmented reality solution digital try-on of makeup has never been so real. The innovative technology creates a 100% digital vision, drawing on machine learning, neural networks and strong expertise in makeup. It precisely digitizes the unique colors and textures of makeup products from different brands. The application scans the face and analyzes the complexion to generate a realistic, textured 3D rendering using AR. Since the beginning of April 2019 Guerlain products can be tried out digitally using the Voir app.

Find out more: http://www.voir.me/

 

Wannaby

Wannaby uses augmented reality to let users running its application try on shoes, jewelry, clothes or makeup directly from their mobile phone camera.

Find out more: https://www.wanna.by/

 

PAYMENT

SilkPay

Used by over 650 million Chinese consumers, the mobile payment application Alipay has become one of the most powerful tools to gain recognition among this clientele when they travel abroad. The first application to reach one billion users, the WeChat platform has quickly become the second-largest mobile payment giant in China. SilkPay has developed payment solutions for payments outside of China via these two applications, coupled with digital marketing services to enable European businesses to attract Chinese customers by allowing them to use their habitual payment solution when they travel.

Find out more: https://www.silkpay.eu/

 

CRM

Automat

This Canadian startup accompanies the customer journey from the purchase through support using a conversational AI platform. The platform lets brands communicate directly with their customers via interactive display advertising, voice searches, virtual sales assistants and product Q&A in conversational mode. Live agents can then provide relevant answers to more complex customer queries.

Find out more: https://www.automat.ai/

 

Chattermill

Chattermill applies artificial neural networks to customer feedback to let brands make customer-centric recommendations.

Find out more: https://chattermill.io/

 

DigitalGenius

Recognizing that customers want customer service that is fast, efficient and compatible with their preferred contact channels, DigitalGenius has created a platform that automates this stage in the customer journey. Using artificial intelligence, the platform enables brands to communicate with their customers wherever they are and turn customer service into a competitive advantage.

Find out more: https://www.digitalgenius.com/

 

Ocheng

Ocheng applies artificial intelligence to WeChat retailing. A marketing platform leverages this powerful technology to propose both marketing solutions and payment services for brands in China.

Find out more: http://www.ocheng.me/

 

Octipas

A specialist in in-store digital experiences, Octipas has developed a solution that lets brands manage different steps in the customer journey, from clienteling to payment lines to stock management and order taking. The solution is based on connected tablets for sales staff, removing borders between digital and physical to ensure a seamless omnichannel customer journey.

Find out more: http://www.octipas.com/

 

Replika

Sales associates no longer have to wait for customers to come to them. The Replika clienteling solution lets them inspire sales beyond the store and lets customers engage online with sales associates, avoiding periods of in-store inactivity in order to maximize sales.

Find out more : https://www.replikasoftware.com/

 

Yilou Software Ltd.

Yilou Software has developed an application that lets sales staff communicate with their customers via their WeChat account to help them make purchase decisions thanks to customer data and recommendation algorithms.

Find out more : https://www.yilouapp.com/en/index.html

LVMH showcases the customer experience of tomorrow at Viva Technology 2019

The 2019 edition of Viva Technology, the world’s premier rendezvous celebrating innovation, is set for May 16-18 in Paris. LVMH is a major sponsor of the event for the fourth consecutive year, both as co-organizer via media group Les Echos and as a top-tier partner. With its 500-square-meter Luxury Lab, the world leader in luxury confirms its active engagement with the startup ecosystem and continuous commitment to innovation that fuses the best of technology and savoir-faire.

This commitment underpins an array of concrete initiatives that structure a compelling ecosystem supported by the Group, with Viva Technology constituting a key pillar. Viva Technology provides a showcase for the forward-thinking solutions developed by startups from around the world, the best of which are recognized by the LVMH Innovation Award.

The theme chosen by LVMH for VivaTech 2019 – Crafting the Customer Experience of Tomorrow – will serve as the guide for demonstrations and presentations throughout the event. The Luxury Lab is organized according to the eight stages in the customer journey, from product awareness through after-sales service. The goal is to deliver innovations for customers that make their purchase experience uniquely memorable and fluid. Augmented reality, machine learning and artificial intelligence all usher in a new luxury experience thanks to applications such as virtual try-ons, immersion into the universe of Maisons or seamless payment.

Innovation is our obsession at LVMH. We strive to exceed client expectations across the board. Visitors of the LVMH Lab at VivaTech will see first hand how our Maisons and our Innovation Award finalists are helping to further that goal of crafting the customer experience of tomorrow,” says Ian Rogers, Chief Digital Officer, LVMH.

A contemporary take on 19th-century wrought iron pavilions, the Pavillon LVMH will welcome 24 of the Group’s Maisons along with 30 startups selected from around the world. The Maisons and startups will present their solutions in a sequence that follows the customer journey. The startups have been shortlisted for the final round of the LVMH Innovation Award, the winner of which will be announced by Bernard Arnault and Ian Rogers during a ceremony on Friday, May 17 at 10 am.

LVMH Maisons will be unveiling their most recent innovations at VivaTech, spotlighting those that elevate the customer experience thanks to compelling immersive in-store engagement (Fendi, Bvlgari, Acqua di Parma…), innovative products (Louis Vuitton, Kenzo Parfums…), new generation payment services (Sephora, La Grande Epicerie de Paris), virtual reality (Maison Francis Kurkdjian) and augmented reality (La Samaritaine, Ruinart…).  The conversation between startups and LVMH Maisons – already very active throughout the year, notably at the Station F incubator – will nourish the dynamic exchanges and emulation that make Viva Technology such a uniquely enriching event.

For the first time this year the Pavillon LVMH will host a “Talent Meet & Connect” space where young talents will be able to talk to members of the HR teams from LVMH and its Maisons throughout the event to learn more about the myriad opportunities in Digital across the Group.

 Close-up on LVMH at Viva Technology 2019:

  • May 16-18, 2019
  • LVMH is a partner of Viva Technology for the 4th consecutive year (Platinum Partner since 2018)
  • Pavillon LVMH: 500 square meters (booth J30/Hall 1)
  • 3 days of discovery, knowledge sharing, and networking (two B2B days plus one day open to the public, on Saturday) 
  • 24 participating LVMH Maisons will demonstrate their latest innovations, including Louis Vuitton’s Canvas of the Future, available on two of the Maison’s iconic leathergoods, the Speedy and the Duffle; the Ruinart augmented reality escape game; Fendi’s Baguette Magic Mirror, an immersive experience to discover a selection of Baguette bags; and the Bvlgari “automatic jewelry distributor”.
  • 30 startups competing for the 3rd LVMH Innovation Award
  • This year’s theme: Crafting the Customer Experience of Tomorrow
  • The Pavillon LVMH is organized to trace the eight key stages in the customer experience (1: Awareness, 2: Exploration, 3: Storytelling, 4: Omnichannel, 5: Product, 6: Trial Experience, 7: Payment, 8: CRM)
  • 2 pitch sessions during which finalist startups present their solutions
  • 27 keynotes and talks on the Pavillon LVMH stage
  • Presentation of the LVMH Innovation Award by Bernard Arnault and Ian Rogers on Friday, May 17 at 10 am on the CEO Forum stage
  • CEO Forum speakers include Ian Rogers, Chief Digital Officer, LVMH and Norbert Leuret (President of LVMH Japan) on “Japan’s Next Chapter: Luxury and Commerce in Japan Today”  
  • “Talent Meet & Connect” space hosted by HR teams from LVMH and its Maisons to welcome young talents and present new career opportunities in Digital   
  • Presentation and first-person feedback from the DARE LVMH intrapreneurship initiative
  • Moët Hennessy innovations, related to the customer experience, will be shown at The Chill Bar in Hall 2.2
  • Small local food producers from the Île-de-France (greater Paris) region, sourced and supported by La Grande Épicerie de Paris
  • MAKE UP FOR EVER makeup partner of the CEO Forum

LVMH increases presence in luxury hospitality sector with the acquisition of Belmond

Welcome Belmond! Following the signature of a definitive agreement last December, LVMH has completed the acquisition of the Belmond group. The transaction strengthens the presence of LVMH in the luxury hospitality sector and complements the hotel activities of the Cheval Blanc Maisons and Bvlgari hotels, renowned for their exceptional service.

Established in 1976 with the acquisition of the Hotel Cipriani in Venice, Belmond owns and operates a collection of exceptional hotel and luxury travel experiences in some of the world’s most inspiring and enriching destinations.

© Belmond

“Belmond delivers unique experiences to discerning travelers and owns a number of exceptional assets in the most desirable destinations. Its heritage, its innovative services, its excellence in execution and its entrepreneurial spirit resonate perfectly with the values of our Group,” said Bernard Arnault, Chairman and Chief Executive Officer of LVMH.

Operating in 24 countries, Belmond manages 33 hotels, representing 3,100 rooms. Among them are iconic city landmarks such as the Splendido in Portofino, the Copacabana Palace in Rio de Janeiro and the Grand Hôtel Europe in Saint-Petersburg, sanctuaries of calm in former monasteries, the Hotel das Cataratas, a jewel beside the Isuassu Falls in Brazil, or the Sanctuary Lodge, nestled at the entrance to the lost city of Machu Picchu. The portfolio also counts heritage palaces such as the Hotel Monasterio in the treasure town of Cusco in Peru, and Villa San Michele, on the hills of Fiesole in Florence.

© Belmond

In addition, Belmond operates seven mythical trains, including the iconic Venice Simplon-Orient-Express, a legend in Art Deco design, and the Belmond Royal Scotsman, which combines Edwardian elegance and the comfort of a country home. Two exceptional cruises, the Belmond Afloat in France and  Belmond Road to Mandalay, complete a portfolio that offers extraordinary experiences with curated activities and flawless service.

© Belmond

Through the acquisition of Belmond, LVMH will significantly expand its presence in the world of ultimate luxury hotels, adding a collection of unique experiences in inspiring destinations. They join the hospitality offerings of Cheval Blanc Maisons (in Courchevel, Randheli, Saint-Barthélemy, Saint-Tropez and soon Paris, London and Los Angeles) and Bvlgari (with hotels in Milan, Bali, London, Beijing, Dubai and Shanghai).

LVMH publishes 2018 Annual Report

“To understand LVMH, you have to look beyond the figures. Our Group’s performance is above all the consequence of our long-term vision.” With these words of introduction Bernard Arnault, Chairman and Chief Executive Officer of LVMH, presents the 2018 Annual Report.

Following 2016 and 2017, the LVMH Group presents its third interactive Annual Report in addition to the book format print version. The online version of the report proposes an interactive discovery of the key events that marked last year for LVMH and its Maisons. 

From the inauguration of the newly renovated Jardin d’Acclimatation and the fourth edition of Les Journées Particulières, to the “Jean-Michel Basquiat – Egon Schiele” exhibition at the Fondation Louis Vuitton, discover the 2018 edition of the interactive LVMH Annual Report, featuring an array of content for an in-depth discovery of the Group and its Maisons. In addition to the “Confidences Particulières” podcast series there are videos and in-depth articles on major events during the year, including Louis Vuitton’s “Volez, Voguez, Voyagez” exhibition in Shanghai, JOY by Dior, new Hublot ambassador Kylian Mbappé, RIMOWA’s 120th anniversary and much more.

Read the 2018 Annual Report

In conjunction with the release of the interactive Annual Report, LVMH Chief Financial Officer Jean-Jacques Guiony recaps the results for 2018.

Watch Jean-Jacques Guiony’s 60-second interview :

LVMH Innovation Award: discover the 30 finalist startups that will showcase their solutions in the LVMH Luxury Lab at Viva Technology 2019

LVMH has announced the list of 30 startups selected as finalists for the third edition of the LVMH Innovation Award. The startups will be part of the LVMH Luxury Lab at the upcoming Viva Technology show in Paris on May 16-18. Chosen from the large number of candidates from around the world who applied, these 30 startups will showcase their vision of the customer experience of tomorrow to industry professionals and the public.

Viva Technology, the world’s premier rendezvous for innovation, is set for this coming May 16, 17 and 18 in Paris. The event is an opportunity for the 30 startups shortlisted by LVMH to pitch their solutions. Following three intense days of pitches and exchanges, one of the budding enterprises will receive the third LVMH Innovation Award at a ceremony on May 17 at 10 am. The winner will benefit from personalized support for a full year to drive its growth, as well as a spot in the Maison des Startups LVMH, part of the Station F incubator.

The 30 startups selected as finalists this year propose the top solutions for  “Crafting the Customer Experience of Tomorrow”. They represent nine different countries and span ten different categories, including omnichannel, supply chain, clienteling, customer service, data and AI. What’s more, 20% of them were founded by women.