Sales Advisor, Store Manager, Visual Merchandiser, Retail Architect and more

Offering our customers the best service, showcasing our products and our savoir-faire, guaranteeing the financial monitoring and good management of warehouse stock, recruiting, leading and developing multicultural teams: at LVMH, Retail "métiers" are very rich and varied.

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Nos métiers

Sales Advisor

Mission

In their customer-facing roles, Sales Associates are the House's ultimate ambassadors. They know its history, conventions and products inside out. They know how to build customer loyalty through the quality of their welcome, their ability to understand customers' expectations, and the pertinence of their advice. In this way, they are constantly growing the brand's sales and customer list.

Mission

 

Mission

  • To increase the sales of their store/sector
  • To embody the values of the House in terms of dress and sophistication of dialog
  • To guarantee excellent customer relations and deliver a unique, distinctive shopping experience to the customer
  • To contribute to all “non-sales” activities (opening and closing the store, cashing up, management of stocks/inventories and store security)
© Bvlgari © Gabriel de la Chapelle

Bvlgari store at Le Bon Marché

© L'Institut des Métiers d'Excellence

Marion Simongiovanni, apprentice sales advisor, Institut des Métiers d'Excellence LVMH

Retail and sales jobs

Sales Advisor

Retail and sales jobs

Mission

In their customer-facing roles, Sales Associates are the House's ultimate ambassadors. They know its history, conventions and products inside out. They know how to build customer loyalty through the quality of their welcome, their ability to understand customers' expectations, and the pertinence of their advice. In this way, they are constantly growing the brand's sales and customer list.

 

  • To increase the sales of their store/sector
  • To embody the values of the House in terms of dress and sophistication of dialog
  • To guarantee excellent customer relations and deliver a unique, distinctive shopping experience to the customer
  • To contribute to all “non-sales” activities (opening and closing the store, cashing up, management of stocks/inventories and store security)

Retail and sales jobs

© Bvlgari © Gabriel de la Chapelle

Bvlgari store at Le Bon Marché

© L'Institut des Métiers d'Excellence

Marion Simongiovanni, apprentice sales advisor, Institut des Métiers d'Excellence LVMH

Store Manager

Mission

Store Managers are responsible for growing a store's sales and for the excellent levels of service provided in it. They propose and implement actions to boost sales and monitor their effectiveness. As the brand's primary ambassadors, they welcome, serve and accompany the customers, alongside their Sales Associates, maintaining exemplary behavior at all times.

Mission

  • To increase the sales and profitability of the sales floor

Mission

  • To participate in the implementation and success of the sales campaigns that galvanize the store
  • To set the teams suitable targets and manage commercial activity with the help of performance indicators
  • To understand the competitive environment and identify opportunities for commercial development
  • To be responsible for ensuring established strategies and procedures are respected, and the store is correctly supplied
© Sephora

Morning briefing at Sephora - New York, United States

© Sephora

"In 2015 I was promoted to Store Manager. Louis Vuitton is a brand that values its staff, and I find myself in a work environment with a strong sense of belonging, where all members are motivated to support and learn from each other every day."

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SATOE UZAWA

STORE MANAGER, LOUIS VUITTON JAPAN

Retail and sales jobs

Store Manager

Retail and sales jobs

Mission

Store Managers are responsible for growing a store's sales and for the excellent levels of service provided in it. They propose and implement actions to boost sales and monitor their effectiveness. As the brand's primary ambassadors, they welcome, serve and accompany the customers, alongside their Sales Associates, maintaining exemplary behavior at all times.

  • To increase the sales and profitability of the sales floor
  • To participate in the implementation and success of the sales campaigns that galvanize the store
  • To set the teams suitable targets and manage commercial activity with the help of performance indicators
  • To understand the competitive environment and identify opportunities for commercial development
  • To be responsible for ensuring established strategies and procedures are respected, and the store is correctly supplied

Visual Merchandiser

Mission

Thanks to their creativity, excellent mastery of visual merchandising techniques and commercial flair, Visual Merchandisers help to grow sales and guarantee respect for the Houses' visual identity within the stores.

Mission

  • To create product displays, window presentations, and establish the collections in the stores in the network

Mission

  • To carry out regular visits to the stores to ensure that visual merchandising is correctly implemented and maintained in store
  • To create boards, simulations and 3D visuals; to develop communications materials (guidelines & books)
  • To help to organize product shoots, press showrooms or customer events
  • To source manufacturers for the Visual Merchandising elements
© Pucci © Gabriel de la Chapelle

Dressing a mannequin, Pucci

© Fendi

"In order to deliver Loewe around the world, as a member of the merchandising department I work closely with merchandisers in each region to understand what’s happening there and what kind of support they need, and work on purchasing and assortment accordingly."

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SATOKO FUJIWARA

LOEWE, HEAD OF SALES MERCHANDISING

Retail and sales jobs

Visual Merchandiser

Retail and sales jobs

Mission

Thanks to their creativity, excellent mastery of visual merchandising techniques and commercial flair, Visual Merchandisers help to grow sales and guarantee respect for the Houses' visual identity within the stores.

  • To create product displays, window presentations, and establish the collections in the stores in the network
  • To carry out regular visits to the stores to ensure that visual merchandising is correctly implemented and maintained in store
  • To create boards, simulations and 3D visuals; to develop communications materials (guidelines & books)
  • To help to organize product shoots, press showrooms or customer events
  • To source manufacturers for the Visual Merchandising elements

Customer Service Manager

Mission

The Customer Service Manager ensures the correct implementation of the sales administration process and optimal cash management in order to achieve a high level of customer satisfaction.

Mission

  • To ensure compliance with the process for order processing
  • To optimize and upgrade all procedures and checks relating to the management process

Mission

  • To manage inventory allocation to maximize profitability and customer satisfaction
  • To monitor customer accounts (payments and overviews)
  • To check discounts, credit notes and returns
  • To manage customer relations and overdraft facilities
  • To define the processes and procedures to be followed and ensure they are rigorously applied by teams
© Fred

A customer service manager in action

© Dior

Dior Jewelry

Retail and sales jobs

Customer Service Manager

Retail and sales jobs

Mission

The Customer Service Manager ensures the correct implementation of the sales administration process and optimal cash management in order to achieve a high level of customer satisfaction.

  • To ensure compliance with the process for order processing
  • To optimize and upgrade all procedures and checks relating to the management process
  • To manage inventory allocation to maximize profitability and customer satisfaction
  • To monitor customer accounts (payments and overviews)
  • To check discounts, credit notes and returns
  • To manage customer relations and overdraft facilities
  • To define the processes and procedures to be followed and ensure they are rigorously applied by teams

Retail and sales jobs

© Fred

A customer service manager in action

© Dior

Dior Jewelry

Retail Training Manager

Mission

In close collaboration with the commercial management team and Human Resources, the Retail Training Manager rolls out and leads training programs in the stores, individually coaches Sales Associates and supports managers in their work to develop the performance of their staff.

Mission

  • To prepare the roll-out and guarantee the implementation of training programs in the stores

Mission

  • To lead collective or individual in-store training sessions, and coach sales associates on the store floor
  • To work with Managers to evaluate areas of improvement for each employee, prepare regular evaluations, and set targets and training plans for each employee
  • To set ambitious individual targets on a qualitative and quantitative level
  • To help develop training tools
© Sephora

Training session for Sephora team

© DR

"At our global headquarters in San Francisco (aka Beauty Central) I work with our education teams, as well as the marketing and services teams. And around the world I meet with local media, beauty influencers, and our field teams at trade, media, and consumer events."

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JARED BAILEY

INTERNATIONAL SPOKESPERSON AND GLOBAL BROW EXPERT, BENEFIT COSMETICS

Retail and sales jobs

Retail Training Manager

Retail and sales jobs

Mission

In close collaboration with the commercial management team and Human Resources, the Retail Training Manager rolls out and leads training programs in the stores, individually coaches Sales Associates and supports managers in their work to develop the performance of their staff.

  • To prepare the roll-out and guarantee the implementation of training programs in the stores
  • To lead collective or individual in-store training sessions, and coach sales associates on the store floor
  • To work with Managers to evaluate areas of improvement for each employee, prepare regular evaluations, and set targets and training plans for each employee
  • To set ambitious individual targets on a qualitative and quantitative level
  • To help develop training tools

Retail Architect

Mission

The Retail Architect defines the architectural identity of the Houses' points of sale and ensures that it is implemented and monitored in existing and future stores.

Mission

  • To define the architectural concepts for sales areas and draw up management documents, technical drawings and plans so that architectural guidelines can be developed for the Houses
  • To anticipate new merchandising and interior architecture trends

Mission

  • To compile consultation dossiers for companies and service providers and launch calls for tender
  • To ensure that schedules and budgets are respected when carrying out projects
  • To liaise between the architectural teams, sales teams and marketing teams working at the points of sale
© Bakas Algirdas © Dior

Boutique Dior, Pékin

© Louis Vuitton © Stéphane Muratet

Maison Louis Vuitton Place Vendôme, Paris

Retail and sales jobs

Retail Architect

Retail and sales jobs

Mission

The Retail Architect defines the architectural identity of the Houses' points of sale and ensures that it is implemented and monitored in existing and future stores.

  • To define the architectural concepts for sales areas and draw up management documents, technical drawings and plans so that architectural guidelines can be developed for the Houses
  • To anticipate new merchandising and interior architecture trends
  • To compile consultation dossiers for companies and service providers and launch calls for tender
  • To ensure that schedules and budgets are respected when carrying out projects
  • To liaise between the architectural teams, sales teams and marketing teams working at the points of sale

Retail and sales jobs

© Bakas Algirdas © Dior

Boutique Dior, Pékin

© Louis Vuitton © Stéphane Muratet

Maison Louis Vuitton Place Vendôme, Paris