General Manager

Position

General Manager

Profile

SEPHORA is the world’s leading omni-channel prestige beauty retail brand, and a division of LVMH – Moët Hennessy Louis Vuitton. We have 5 stores in Hong Kong locating at IFC Mall, Windsor House, K11 Art Mall, APM and New Town Plaza.

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

The mission of the General Manager is to create and lead strategic business initiatives for Sephora Hong Kong. You have solid experience in managing a P&L and understand the business and people levers to deliver profitability. Under your leadership, you will create an environment where you will empower your teams to strive for innovation and enliven a disruptive and entrepreneurial spirit. This role reports to the Managing Director of Greater China.

This is an exciting opportunity for an entrepreneurial and experienced General Manager to achieve an omni vision across all channels by developing your own organization through driving business profitability and expansion, growth strategies on Brick & Mortar stores and e-commerce.

You will shine here if you enjoy…

Optimize sales and profit and perfect customer experience

• Defines the sales strategy and pricing policy adapted to the local environment
• Increases market share through identifying and securing suitable sites, lease and rental negotiation
• Sets and monitors the performance of the market against standards and targets
• Drives successful partnerships with key brands through effective negotiation and margin management
• Anticipates and manages peak sales periods
• Full responsibility over the market’s profit and loss. For Example – budget awareness, market expenses
• Drives the Key Performance Indicators. Assess Conversion Rate, Average Basket and Unit Per Basket
• Sets and drives plan to improve margins
• Drive product differentiation strategy through crafting strategic joint business planning with exclusive brand partners and establishing strategic allies with key brands
• Lead innovative sales & marketing initiatives leveraging omnichannel landscape and strategic partnership with landlords

Monitor Sales Performance

• Prepares budgets, implements business strategies and objectives in line with the regional and headquarters directions
• Sets and monitors the performance of the market against targets in areas such as profitability, sales turnover, product offer, legal compliance and human resources management and development
• Monitors the market’s competitive environment to identify business threats and opportunities and develop business plans to address them.

Team Management

• Responsible for overseeing operations and management of support functions jointly with regional function heads including Retail, e-commerce, category management, marketing, supply chain, finance and HR, Admin and training
• Sets, follows-up and achieves ambitious individual qualitative and quantitative objectives
• Motivates the team and promotes strong team spirit
• Develops employee competencies and identifies the key contributors leading to internal promotions and succession planning
• Maintains a good social climate and conducive work environment

We would love to hear from you if you have:

• Minimum of 8 years in a GM or equivalent P&L role. Ideally in Omni Channel (Online/Brick & Mortar) multi brands environments.
• Degree in Business studies or related field preferred.
• Entrepreneurial spirit and ability to work in a fast-paced environment with multiple stakeholders
• Good planning and organizational skills to balance and prioritize work
• Excellent Communication Skills in English (Verbal and Written)
• Strong interpersonal skills (listening, negotiation and influencing)
• Market knowledge of Hong Kong will be highly preferred

While at Sephora, you’ll find:

• Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit
• Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead
• Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference

Join us and belong to something beautiful!

Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.